Help Desk Analyst – (Hybrid)
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Job Location:
New Castle, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
10-09-2025
Vacancies:
1 Vacancy
Job Summary
Help Desk Analyst
Hybrid
New Castle DE
Overview
We are seeking a Help Desk Analyst to join our clients team in Delaware. This role focuses on providing application-related help desk support ensuring efficient issue resolution and delivering an excellent customer experience. Candidates will be trained on Microsoft custom-built applications and will play a key role in supporting end users through ticket resolution documentation and troubleshooting.
Responsibilities
- Provide application-related help desk support (not hardware software or networking support).
- Manage and resolve help desk tickets by analyzing issues and working toward resolution.
- Troubleshoot document and escalate tickets as necessary in accordance with established processes.
- Deliver excellent customer service by communicating clearly and professionally with end users.
- Conduct minimal application testing as part of issue resolution.
- Follow defined procedures maintain accurate documentation and support continuous improvement of help desk operations.
Required Skills
- Previous experience in an application-focused help desk role.
- Strong problem-solving and analytical skills.
- Excellent customer service orientation with proven experience assisting end users.
- Outstanding written and verbal communication skills.
Preferred Skills
- Familiarity with Microsoft Office products (Word Excel etc.).
- Experience with help desk tools documentation and escalation processes.
- Local candidates will be given preference.
Work Arrangement
- Initial onboarding and training will be onsite in Delaware.
- Upon successful training and client approval the role transitions to remote four days per week with mandatory onsite presence every Wednesday.
- Candidates must remain flexible as the client may require full-time onsite reporting at any time.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Required Skills: A deep understanding for agile and DevSecOps methodologies.Creating and maintaining documentation for implementations.Experience in developing, testing, and maintaining containerized applications.Working knowledge of source version control, build/release tools and met ... View more
