The Refurb Program Manager leads the team within WW Operations and will be the primary operations interface to the functional organizations within Apple. As the owner of the product the Refurb PM will ensure the successful launch of Refurbished products toward meeting its stated cost quality schedule availability and customer experience goals. - Leading readiness activities with Materials Quality Engineering and other internal and external teams. - Ensuring security materials equipment fixtures staffing training documentation plans are in place at our partners. - Influence supply chain responsiveness optimizing for lowest costs operational flexibility and high quality. - Assess analyze consolidate and communicate risk and status clearly and succinctly to management calling out key issues and presenting options for resolution to the cross-functional executive team through the new product reviews and other executive forums. - Provide links from the Operations & Engineering Teams to the factory teams from various development builds through new product introduction including product hand-off to Sustaining Operations Management. Ability to travel internationally up to 25%
Experience in manufacturing process engineering or product development
Bachelors in engineering field
Extraordinary ability to build relationships
Use data to drive decisions and be willing to take action
Enthusiastic and motivated
High level of detail while running several work-streams
Experience working with off-shore manufacturers and traveling to factories
Strong interpersonal skills and ability to present to management
Technical expertise and prior OEM management experience
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