Manager ICQAReturns

Pittston, PA - USA

Monthly Salary: USD 3 - 5

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers associates brand partners and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

Job Description
We are seeking a results-driven and detail-oriented ICQA / Returns Operations Manager to lead inventory accuracy and returns processes within our fulfillment center. This role will be responsible for overseeing inventory control cycle counting returns processing quality assurance and leading a team to maintain high operational standards and accuracy across inbound and outbound workflows.
The ideal candidate has a strong background in warehouse operations analytical problem-solving team leadership and a passion for continuous improvement

.Key Responsibilities

Manage and execute Inventory Control and Quality Assurance (ICQA) programs to ensure high levels of inventory accuracy
Oversee all returns operations including product inspection disposition decisions and restocking workflows
Lead train and develop a team of ICQA and returns associates
Develop and enforce SOPs for inventory audits returns handling and quality standards
Monitor and improve inventory-related KPIs such as shrink DPMO and cycle count accuracy
Coordinate with inbound outbound and merchandising teams to resolve discrepancies and quality issues
Identify root causes of inventory errors and implement corrective actions
Manage exception reporting and partner with IT/Systems for root cause analysis
Maintain system integrity through timely updates adjustments and reconciliations
Support peak season and special projects as needed

Required Qualifications

35 years of experience in warehouse or fulfillment operations with a focus on inventory quality or returns
2 years in a leadership or management role
Strong understanding of WMS systems and inventory control processes
Excellent analytical organizational and communication skills
Experience with audits root cause analysis and process documentation
Ability to lead in a fast-paced high-volume environment
Proficient in Excel or Google Sheets; familiarity with data analysis tools is a plus

Nice to Have

Experience in e-commerce or omni-channel fulfillment environments
Familiarity with lean/Six Sigma methodologies
Bilingual in English and Spanish is a plus

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates including:
Medical Dental Vision Benefits
Disability Benefits
Paid Parental Leave Paid Family Leave and Adoption Support
Paid Time Off
Retirement Savings Plan (401K) and Life Insurance
Financial Solutions
NMG Associates Core Discount of 30%
Personal and Professional Development Opportunities
For more information please click Our Benefits section on our career site or reference the link here: Neiman Marcus Group

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded female-majority organization that outpaces the U.S. population in racial and ethnic diversity our people are at the heart of our progress and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race color religion sex pregnancy sexual orientation gender identity and/or expression marital status age national origin disability genetic information veteran status or any other status protected by federal state or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation please email us at

Required Experience:

Manager

Your Role

.Key Responsibilities

Manage and execute Inventory Control and Quality Assurance (ICQA) programs to ensure high levels of inventory accuracy
Oversee all returns operations including product inspection disposition decisions and restocking workflows
Lead train and develop a team of ICQA and returns associates
Develop and enforce SOPs for inventory audits returns handling and quality standards
Monitor and improve inventory-related KPIs such as shrink DPMO and cycle count accuracy
Coordinate with inbound outbound and merchandising teams to resolve discrepancies and quality issues
Identify root causes of inventory errors and implement corrective actions
Manage exception reporting and partner with IT/Systems for root cause analysis
Maintain system integrity through timely updates adjustments and reconciliations
Support peak season and special projects as needed

Required Qualifications

35 years of experience in warehouse or fulfillment operations with a focus on inventory quality or returns
2 years in a leadership or management role
Strong understanding of WMS systems and inventory control processes
Excellent analytical organizational and communication skills
Experience with audits root cause analysis and process documentation
Ability to lead in a fast-paced high-volume environment
Proficient in Excel or Google Sheets; familiarity with data analysis tools is a plus

Nice to Have