Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Workplace Ambassador

At JLL we value what makes you unique and were committed to give you the opportunity knowledge and tools to own your success. Explore opportunities to advance your career from within whether youre looking to move up broaden your experience or deepen your expertise.

What this job involves:

As a Workplace Experience Ambassador at JLL you will be an expert who creates value through lasting partnerships and exceptional client experiences. This client-facing role combines your passion for hospitality with brilliant people skills to deliver superior service within a C-Suite and meeting spaces. Youll serve as a primary point of contact for an executive leadership team ensuring their comfort and satisfaction while maintaining the highest standards of service delivery. Your expertise will enhance engagement between JLL service partners and clients while contributing to a hospitality-focused workplace environment that exceeds expectations.

What your day-to-day will look like:

• Serve as an initial point of contact for client employee inquiries issues and feedback related to the C-Suite and meeting services
• Conduct routine walkthroughs of the C-Suite and meeting rooms to ensure compliance with service level agreements
• Build meaningful relationships with client employees and guests through visible engagement and active workplace presence
• Manage conference room bookings and resolve scheduling conflicts as training center event concierge
• Respond to all requests within one day including personal follow-up to ensure complete satisfaction
• Support data collection and analysis to align with client goals and objectives
• Collaborate with account teams across all business lines to deliver comprehensive experience services
• Organize and operationalize key engagement events to enhance client location experience

Required Qualifications:

• Bachelors degree or equivalent experience
• 1-3 years of relevant experience in hospitality facility management or operations
• Exceptional customer service skills with a passion for hospitality excellence
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal skills with proven track record of superior customer service
• Independent work capability with strong prioritization and time management skills
• Professional demeanor with ability to maintain brand image and compliance standards
• Strong communication skills for client interface and issue resolution

Preferred Qualifications:

• Experience in a C-Suite or conference facility management
• Background in event planning and coordination
• Experience with third-party vendor relationship management
• Familiarity with service level agreement management and reporting
• Process improvement and innovation experience
• Administrative support experience for corporate environments
• Flexibility and adaptability for special client events and requests

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.