Master Data GPO

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

Master Data GPO

The Global Process Owner (GPO) for Master Data Domain is accountable for end-to-end design governance and continuous improvement of a core business process & data across all regions and key enterprise systems publishing or consuming Customer data. The GPO defines global standards data quality and compliance rules drives harmonization and standardization across regions functions and business units ensuring alignment with Alcons strategic objectives and operational excellence. While focusing on Customer Master Data domain the GPO will be closely liaising with Product Material Vendor Process Owners.

Key Responsibilities:

Global Process Ownership & Governance

• Own and maintain global process standards documentation and lifecycle governance ensuring alignment with corporate objectives regulatory requirements and internal controls
• Define monitor and enforce global policies KPIs and performance targets.
• Lead initiatives to improve data accuracy completeness and consistency.
• Ensure alignment with regional and local process owners (RPOs/LPOs)
  and other business initiatives.
• Govern global documentation and training materials.
• Lead change management efforts to support process adoption and maturity
• Chair the regular GPO governance forum driving cross-functional alignment and decision-making.

Continuous Improvement & Innovation

• Solicit evaluate and prioritize enhancement requests from Regional and Local Process Owners (RPOs & LPOs) based on ROI global impact and strategic fit.
• Approve major system and process changes; escalate where necessary.
• Act as business approver for system/process enhancements and knowledge documentation
• Track ROI on process improvements and validate benefit realization
  (e.g. reduced cycle times higher data accuracy).
• Lead or sponsor continuous improvement and transformation initiatives
  (e.g. FIT Kaizen/Lean Greenbelt projects) to remove bottlenecks consolidate tools or increase automation
• Implement and optimize MDM tools and platforms

Stakeholder & Community Management

• Act as the single point of contact for CMD process matters; engage with regional teams business units and senior leadership.
• Build lead and engage a global network of RPOs and LPOs facilitating regular knowledgesharing sessions.
• Chair regular forums with LPOs and RPOs to align on global requirements
  and share best practices.
• Promote global adoption of standardized processes and tools.

Cross-Functional Collaboration

• Collaborate with IT Digital Health Business Stakeholders Finance Legal Compliance and other functional teams to ensure process integration and alignment and to ensure new systems / modules comply with global process design.
• Serve as escalation point for unresolved issues from RPOs/LPOs.
• Align with Process Expert Leads and other GPOs on cross-functional impacts.

Requirements & Qualifications:

Education & Experience

• Bachelors or Masters degree in Business Operations or related field.
• 8 years of experience in process and data ownership operations or transformation roles.
• Proven experience in leading cross-functional and cross-regional initiatives.
• Med-Tech or other Life Science industry experience a plus
• Experience in setting-up Master Data Centre of Excellence a plus

Skills & Competencies

• Deep understanding of end-to-end business processes.
• Deep understanding of Master Data and MDM principles
• Strong leadership and stakeholder management skills
• Excellent analytical data driven decision-making and prioritization abilities.
• Change management and continuous improvement mindset.
• Ability to balance global standardization with local flexibility
• Strong process design and project management skills.
• Experience with CRM/ERP/MDM systems (e.g. SFDC SAP OracleReltio Informatica).
• Fluent in English (written and spoken); additional regional languages are
  a plus.

HOW YOU CAN THRIVE AT ALCON:

• Very best working environment for our employees Alcon Polska has been recognized as a Top Employer for the two years in a row
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits package (private medical care group insurance lunch card transportation allowance pension plan Multisport/cultural card Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme and language allowance)
• Hybrid work model (3/2/weekly)
• Modern office with a lot of facilities inside located at NewCity building 15 Marynarska Street Warsaw

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