Market Associate, Services
Market Associate, Services
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Job Description
The Community you will join:
Our Services Supply Team is growing and we want you to be part of it! Our team is responsible for building scaling and maintaining a diverse and high-quality base of services hosts to answer the needs of our guests.
The difference you will make:
As a market manager youll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether its helping them optimize pricing enhance their service or better understand the platform your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars email campaigns and more.
This role requires candidates to be based in Milan. This role is not eligible for relocation support. Please note this is a 12 month fixed term contract.
A typical day:
- Build strong trusted relationships with your hosts - delivering helpful timely support and occasionally meeting them in person within your territory.
- Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success.
- Understand Airbnbs product and Host pain points deeplyusing that knowledge to advise Hosts and share meaningful feedback with internal teams.
- Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale.
Your expertise:
- 4 years of experience in account management partner support or a similar partner-facing role.
- Excellent communicator - confident presenting ideas and building rapport in person by phone and over email.
- Strong commercial skills to be able to drive overall revenue growth for hosts.
- A natural relationship builder with energy empathy and a genuine desire to help others succeed.
- Comfortable using CRM tools.
- A collaborative teammate whos always willing to share knowledge and support the broader team.
- Organized and able to balance short-term actions with long-term growth.
- Fluent in Italian and English (both written and verbal).
Required Experience:
IC
Employment Type
Full Time
