POS Help Desk Technician
POS Help Desk Technician
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Job Description
A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be responsible for identifiying researching and resolving technical problems; responding to telephone calls electronic and personnel requests for technical and application support; tracking and monitoring the problem to insure a timely resolution; and following appropriate escalation procedures. Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation.
Knowledge/Experience:
- 1-2 years help desk experience
- High School degree or equivalent
- Proven ability to troubleshoot computer hardware and Microsoft Windows
- Experienced with network troubleshooting
- Ability to learn multiple software applications
- Restaurant experience a plus!
Position Type:
Part Time
Required Experience:
IC
Employment Type
Full Time
