Ticket Writer PT (Horseshoe Lake Charles)
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Job Location:
Westlake, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WELCOME TO THE EMPIRE!Caesarsis one of thebiggestnames in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. Caesars Sportsbook now a part of Caesars Entertainment has openings for aSportsbookTicket Writerat the Horseshoe Lake CharlesCasino in Westlake LA.
BEHOLD!Reporting to the Sportsbook Manager you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options you will help advise and answer customer questions to help them make an informed responsible decision with their sports wagering.
Why Join Our Team:
- Full-time employees eligible for benefits after waiting period (medical dental vision etc.)
- Flexible scheduling (nights weekends mornings holidays etc.)
- Advancement opportunities - come grow a career with us!
What You Will Do:
- Provide a top tier level of customer service that encourages customers to come back repeatedly
- Dont get a penalty - ensure you adhere to all the rules and regulations set forth by the company and the DGE
- Become familiar with our betting options and be able to strike up conversations with customers regarding those options
- Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
- Be a positive team member and work collaboratively with other team members and your leadership team
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and DGE standards
- Other duties as assigned
What You Will Need:
- Must have basic computer knowledge (Email MS Excel internet etc.)
- Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
- H.S. Diploma GED or equivalent preferred
- 21 years of age or older
- Successfully pass a drug screen andbackground check
- Able to obtain a gaming license from the Department of Gaming Enforcement (DGE) and other jurisdictions where deemed necessary
- High level of customer service
- Ability to work a flexible schedule: nights weekends and some holidays is preferred
- Present yourself in a professional manner
- Strong communication skills both written and verbal
- Ability to do simple math
- Understanding and a responsibility to adhere to all compliance requirements set for by the company andGaming Control Board
Physical Requirements:
- Must be able to stand for extended periods of time
- Must be able to lift pull or push 25 lbs.
- Must be able write for extended periods of time
- Must be able to twist bend or reach with no significant boundaries
- This position may be exposed to a smoke-filled environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casinos employment process finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Key Skills
- Photography
- Proofreading
- Fact check
- Interviewing
- AP Style
- Journalism
- SEO
- Copywriting
- Creative Writing
- Wordpress
- Blogging
- Writing Skills
About Company
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and ... View more
