Wellbeing Assistant
Wellbeing Assistant
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Job Alert
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£ 24671 - 26870
1 Vacancy
Job Description
Hours of Work: 35 per week
Closing date: 19th September 2025
Interviews: 29th September 2025
At MSV Housing were committed to making sure our customers have good quality safe homes and our Wellbeing Assistant is key to making this happen.
We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Wellbeing Manager our Wellbeing Assistant provide day to day admin and support for the Wellbeing and Tenancy Sustainment Team in collaboration with teams across MSV and also with external agencies.
In addition we are looking for candidates that have a passion to advocate on behalf of people and communities.
What do our Wellbeing Assistants do;
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Build strong relationships with internal teams and external partners to support tenancy sustainment and wellbeing.
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Log and manage customer cases ensuring tailored support and accurate record-keeping.
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Collaborate across departments to enhance customer experience and uphold service standards.
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Maintain accurate communications including sending relevant letters and leaflets.
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Ensure services and budgets are delivered within organisational guidelines.
What we are looking for;
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Good standard of education with minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English.
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Ability to manage a demanding workload.
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Empathy and passion for working with vulnerable people.
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Skilled with Microsoft packages.
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Strong interpersonal skills with a friendly and professional manner.
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Customer focused and a desire to provide services to a high standard.
We offer a range of great benefits including:
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Flexibility on where you work with home working kit provided
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33 days holiday per year plus bank holidays and a holiday a buy scheme.
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Company pension scheme with up to 10% matched contributions
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Company funded access to a health cash plan where you can claim back costs of everyday health treatments such as optical dental and much more.
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Enhanced sick pay with up to 3 months full pay and 3 months half pay
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Health and Wellbeing Support including an employee assistance programme free counselling mental health first aiders and numerous wellbeing initiatives
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Life assurance subject to being a member of our company pension scheme.
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Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
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Commitment to Equality and Inclusion with employee network groups covering anti-racism LGBTQ disability and long-term health conditions carers and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life including with any caring or parental responsibilities you might have and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. you wish to discuss the roles informally please contact Stephanie Williams Head of Customer Voice and Community Wellbeing on .
Interviews are scheduled to take on 29th September 2025however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore we strongly recommend candidates to apply early.
Were passionate about inclusion and wed love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
The Company
We own and manage almost 9000 homes across Greater Manchester Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in MSV our main priority has and always will be to deliver and build on the services we provide as a social values embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.
Our Benefits
As well as a competitive salary attractive pension and holiday entitlement there are many other reasons to work for MSV! Our colleagues are important to us thats why we offer a full programme of training flexible working and health & wellbeing support.
Some of the Health & Wellbeing benefits you can access when you join MSV include:
Our Culture
Documents
Employment Type
Full-Time
