Product Enablement (ILT) Intern (fmd)
Product Enablement (ILT) Intern (fmd)
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Job Description
YOUR MISSION:
We are looking for a Product Enablement Intern to build and scale the operational backbone of our enablement function to support our Product Enablement efforts in getting our Customers and Partners trained on Parloa Products using a variety of methods including online self-paced training as well as Instructor-Led Training (ILT). In this role you will drive the processes tools and systems that ensure our ecosystem has the right knowledge skills and resources at the right time. While Enablement Operations is your primary focus you will also contribute to Instructional Design by developing engaging effective learning content that supports key enablement initiatives.
IN THIS ROLE YOU WILL:
- Update Workshop Assets: Rework our current workshop assets as needed when new features functionality or products are launched.
- Optimize and Improve: Evaluate our current Instructor-Led Training Workshop processes and recommend improvements that will improve the quality and efficiency of delivering Instructor-Led Training Workshop processes.
- Implement Improvements: Make the workflow process for managing registrations certification and scheduling of Instructor-Led Training more effective and efficient.
- Facilitate or Moderate Instructor-Led Training: Work with Subject Matter Experts (SME) to deliver Instructor-Led Training to our Partners.
WHAT YOU BRING TO THE TABLE:
- Strong organizational and analytical skills with the ability to streamline processes and leverage data for decision-making.
- Ability to manage multiple projects stakeholders and priorities in a fast-paced environment.
- Familiarity with instructor-led training processes and tools would be beneficial (Zoom LMS or other event management tools).
- Have a passion for making learning accessible effective and measurable.
- Highly motivated curious and eager to learn and collaborate in a dynamic environment and has a proactive mindset and isnt afraid to take ownership of tasks.
- Possesses strong communication skills in English (German is a plus).
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health and weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.
Your recruiting process at Parloa:
Meet your manager Meet Director of Product Enablement
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Intern
Employment Type
Intern
