Director, Smart Automation Delivery
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Job Location:
Any - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Project Management
Job Summary
Experian North America is scaling AI-driven Operational Excellence to transform how we work and serve customers. Were looking for a hands-on engineering leader whos fluent in GenAI/agentic systems and legacy automation (RPA/low-code) someone who can lead by doing inspire by example and promote the vision.
You will lead our award-winning Smart Automation & Delivery organization to the next level promoting next-gen AI transformation while ensuring responsible evolution from traditional RPA toward agentic workflows. You will be central to how we reshape operations with AI from legacy to intelligent automation from ideas to measurable outcomes. You will report to the VP Head of Productivity and Transformation.
Main Responsibilities
- Create and Promote the Roadmap: Promote educate identify prioritize and deliver high-impact automations across teams with clear value and fast time-to-benefit.
- Build and Scale AI-Powered Systems: Architect and evolve a scalable agentic automation platform (multi-agent orchestration tool use evaluation/guardrails) and deliver use cases from idea to production.
- Promote Engineering Excellence: Champion modern SDLC practices - CI/CD IaC automated testing observability SRE/on-call and reliability-by-design practices for AI and automation solutions.
- Govern with Speed and Safety: Partner with Global CoEs Legal Compliance and Security to move quickly and safely while managing risks.
- Measure Outcomes: Track Return on investment capacity creation and adoption.
- Lead and Grow Talent: Coach a versatile global team (Business Analysts Engineering Support). Foster a learning culture mentor new leaders and up-skill the team in GenAI/agentic and automation disciplines.
Qualifications :
- Engineering and leadership experience: 10 years in software/automation engineering including 5 years leading delivery teams.
- Technology expertise: Experience with GenAI/agentic systems (e.g. multi-agent orchestration tool calling RAG) and enterprise automation (RPA/low-code).
- Modern SDLC Know-How: Cloud-native (Azure/AWS) containerized development APIs CI/CD IaC automated testing observability and production support (SRE/SLA).
- Proven track record: Shipping production solutions with measurable growth.
- Influence at all levels: Experience in executive engagement and cross-functional influence with the ability to translate technical work into growth.
- Collaborative mindset: Eagerness to contribute to a mission-driven team. Enthusiasm for innovation and using technology to solve our challenges will help you succeed in this role.
- Education: Computer Science Engineering or related bachelors degree.
Bonus:
- Lean Six Sigma (Green/Black) Agile/Scrum/SAFe.
- Cloud (AWS/Azure) or RPA certifications (i.e. Automation Anywhere UiPath Power Platform)
- Experience rolling out enterprise copilots/assistants and change management for tooling adoption.
- Experience leading shared services/CoE models globally.
Additional Information :
- Benefits/Perks:
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
