Data Center Operations Manager, Amazon Dedicated Cloud

Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the worlds largest cloud system infrastructures If so we are currently expanding our infrastructure management team inside of our cleared regions and are looking for proven technology managers with experience in people management strong technical understanding and the drive to take AWS Data Center Operations to the next level.

The DCO Cluster Manager is the senior leadership role for our compute operations teams within an AWS region that operates 24/7. You will have managerial responsibility for safety security availability scaling costs and efficiency for their department. You lead the team that is installing maintaining and decommissioning network and server equipment in a safe secure and cost-effective manner across the region. The DCO Cluster Manager must manage across each function but also have the ability to dive deep into any given function as needed. The DCO Cluster Manager must be physically collocated near the region they are responsible for and able to respond to any high-severity event and be on site within an hour.

The successful candidate will be a highly driven self-managed individual who demonstrates initiative proactively seeks solutions to problems. They will have a strong track record of developing talent and managing the performance of their direct reports and organization; including being able to support a high cadence of developing people into new roles outside of the organization. Ideally they have worked with ticketing systems and been involved in responses to high severity operational addition to strong knowledge in Data Centers and a broad technical understanding of how networks and cloud architecture works the candidate will create documentation drive continuous improvement participate in Inclusion and Diversity initiatives and fix complex problems with simple solutions across multiple AWS regions. While not required an understanding of Critical Electrical & HVAC systems will enhance a candidates ability to be successful. This team works in an environment that operates 24/7.

This position requires that the candidate selected be a US citizen and currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
As a Data Center Operations Cluster Manager (DCO CM) with Amazon Web Services you will support the National Mission in a challenging but rewarding environment. Your primary responsibilities will consist of:

- Hiring managing and developing the operations management team including DCO site managers Decom managers DCO technicians and Decom technicians.
- Oversee the safety security availability quality and performance of the team while driving a positive customer experience across a 24/7 shift schedule.
- Prioritize projects assigned to DCO teams and sites.
- Routinely review ticket queue for large events and address problems accordingly.
- Coordinate change management resources.
- Guide train and educate data staff on the best practices related to all service owner issues.
- Manage front line managers. This includes mentoring training and developing career progression for both direct reports and members of the organization.

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- Associates degree or Cloud or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 5 years experience in a Data Center environment
- Experience in hiring and staffing
- Excellent verbal and written communication skills
- Current active US Government Security Clearance of TS/SCI with Polygraph

- Bachelors Degree
- Linux/UNIX certification and/or administration experience.
- Network certification - CCENT/CCNA
- Network and hardware architectures knowledge and troubleshooting experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137900/year in our lowest geographic market up to $292700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.