Senior Service Planner
Senior Service Planner
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Job Description
Together we are Trusted to Serve Scotland.
Hows this for job satisfaction: at Scottish Water we look after Scotlands most precious natural resource. From source to tap we are guarding Scotlands reputation for refreshingly pure water and caring for our environment at the same time.
Sound good We are looking for someone motivated to join us as a Senior Service Planner.
This role is dedicated to advancing barrier-based risk assessments for wastewater systems empowering evidence-based decision-making around asset investment and risk mitigation. Supporting the Wastewater Risk & Reliability Teams vision you will focus on risk modelling strategy development and data analytics. You will play a key role in shaping asset criticality driving risk management through bow-tie analysis and leveraging tools such as Power BI to deliver actionable insights that enhance overall system reliability.
What youll do
In this role you will enhance Bowtie Risk Assessments by utilizing Bowtie XP and related tools to visualize threats consequences and barriers making risk management clear and systematic. You will present assessment insights to stakeholders through tailored reports and dashboards using a user story approach to ensure findings are relevant and accessible for each audience.
You will support the risk control strategy by applying barrier-based thinking to identify gaps in risk controls and help develop effective mitigation strategies. Collaborating with cross-functional teams you will implement strategies for evaluating asset criticality and broader risk management activities ensuring alignment with organizational objectives. Promoting Bowtie risk assessment as a core business-as-usual process across wastewater assets will be an important part of your responsibilities.
Working closely with regional leads you will ensure assessments accurately reflect local contexts while maintaining consistency across regions. You will also leverage Power BI and GIS tools to create clear and actionable visualizations and reports that support evidence-based decision-making. Additionally you will support training knowledge sharing and onboarding efforts to build and sustain organizational proficiency in Bowtie methodology and risk management best practices.
What youll need
To succeed in this role you will need a strong understanding of fundamental risk management principles including the identification analysis and evaluation of risks. You should be able to think strategically and develop risk and criticality strategies that align with the goals of the Wastewater Risk and Lifecycle Planning function while also considering relevant institutional frameworks such as the IAM where appropriate.
Analytical skills are essential with the ability to interpret data and generate actionable insights using tools like Power BI combined with strong problem-solving capabilities. You should also have technical proficiency with Bowtie XP both desktop and server versions and be experienced in producing Power BI reports and dashboards.
Flexibility is key as you will be expected to work across multiple initiatives within service risk. Strong communication and collaboration skills will help you contribute effectively to diverse project requirements and work successfully with different teams.
Looking out for you
While the work we do is important we know its not the only thing that matters. Thats why we make sure you have everything you need to find a good work-life role includes standby responsibilities & there is possibility of overtime. But youll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take time off to volunteer in your community.
When it comes to major life events we have family-friendly policies around adoption maternity and parental leave. And for the everyday We embrace flexible working.
For your future theres our pension (the know-what-youll-get-when-you-retire kind) and life assurance.
As for some nice extras You can expect an annual company bonus. Not to mention access to SW Splash handy rewards that can save you money on holidays bills and shopping.
The not-so-small print
This role will be a Grade 7. If youre new to Scottish Water youll join us on a starting salary of 44030. Performance-driven pay progression would then allow you to move through the range to a maximum of 55000.
If youre interested in this role or know someone else who might be - well be accepting applications until midnight on 14th of September 2025.
Job offers at Scottish Water are conditional and will be confirmed on completion of our pre-employment screening e.g. referencing criminal record checks license checks etc. These checks are conducted on our behalf by a third party. Dont worry - well ask your permission before starting these checks.
A few final things worth knowing
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.
As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.
Finally (finally!) candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.
Required Experience:
Senior IC
Employment Type
Full-Time
