Director, HR Shared Services
Director, HR Shared Services
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1 Vacancy
Job Description
We are seeking a highly strategic and experienced Director HR Shared Services to lead our dynamic team in Mexico. This pivotal role is responsible for overseeing all aspects of HR Shared Services operations ensuring seamless delivery global alignment and an exceptional employee experience. You will drive innovation optimize processes and provide expert guidance to support our rapidly evolving workforce.
If you are a visionary HR leader with a passion for operational excellence team development and enhancing the employee journey we encourage you to apply!
Please note that this is not a fully remote job.
Responsibilities
Strategic Leadership: Develop and implement the strategic vision for HR Shared Services in Mexico ensuring alignment with global HR strategies and local legal requirements.
Operational Excellence: Oversee the full spectrum of HRSS activities including employee data management benefits administration onboarding/offboarding and HR program execution driving efficiency and effectiveness.
Team Leadership: Lead mentor and develop a large team (100 employees) fostering a high-performance inclusive culture and managing all talent management aspects.
Process Optimization & Automation: Champion continuous improvement initiatives identifying and implementing innovative technology-driven solutions to enhance HR processes and the overall employee experience.
Stakeholder Collaboration: Partner closely with HR Business Partners Centers of Excellence (COEs) and other departments to address complex HR matters and ensure integrated systemic resolutions.
Compliance & Governance: Ensure strict adherence to legal requirements company policies and global HR standards maintaining data integrity and confidentiality.
Vendor Management: Manage relationships with external vendors and consultants ensuring service quality and cost-effectiveness.
Performance Monitoring: Utilize key HRSS metrics (e.g. first contact resolution SLA compliance) to monitor performance identify trends and provide data-driven insights to COEs for systemic improvements.
Qualifications
Bachelors or Masters degree in Human Resources Organizational Development or similar.
Demonstrated experience in a senior HR Shared Services leadership role preferably within a multinational environment.
Strong understanding of HR practices policies and legal requirements.
Preferred Certifications:
Certified Human Resource Professional (CHRP)
Senior Professional in Human Resources (SPHR) or Professional in Human Resources (PHR)
Project Management Professional (PMP)
Key Skills:
Exceptional Leadership & Team Management
Strategic Thinking & Problem Solving
Project & Program Management
Process Improvement & Automation
Interpersonal Communication & Stakeholder Management
Customer Service Orientation
Data Management & HR Information Systems (HRIS) proficiency
DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer as we are committed with a diverse workforce and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity and/or expression status as a veteran and basis of disability.
Required Experience:
Director
Employment Type
Full-Time
