Site Supervisor - Urgent Care - Winchester

Winchester - USA

Monthly Salary: Not Disclosed

Posted on: 10-09-2025

Vacancies: 1 Vacancy

Job Summary

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Days (United States of America)

Primary Function/General Purpose of Position

The Center Administrator assist in managing operations for an urgent care clinic by managing staffing training supplies workflow billing processes and customer service as well as maintaining a safe positive work environment.

Essential Job Functions

Works primary shifts as clinical staff and/or front desk receptionist 50% of the time.
Monitors clinic activity and patient flow to ensure efficient and effective patient care.
Participates in promotion of positive culture and teamwork.
Demonstrates excellence in care in all interactions for both patients and internal teams.
Identifies opportunities for improvement troubleshoots issues and/or communicate/escalate timely to Provider direct supervisor or other appropriate internal resources.
Maintains a safe and supportive environment by keeping the work area exam rooms and equipment in clean orderly and safe manner.
Maintains clinical and administrative skills to meet patient care and daily operational needs.
Understands and adheres to the legal responsibilities and requirements within the role.
Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
Performs cross-functional duties as needed including front desk duties such as registration scheduling answering phones cash handling and other duties such as scribing ordering of supplies etc.
Participates in interviews for front desk receptionist medical assistant x-ray technician and other support staff positions.
Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
Assists in evaluation of behaviors and disciplinary action of staff.
Ensures employees are adequately trained to perform assigned duties safely and correctly.
Ensures excellence in customer experience by addressing customer feedback monitoring patient satisfaction metrics and implementing solutions for improvements.
Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
Maintains proper inventory process and ordering to ensure adequate stock of supplies.
Participates in meetings for regular touch base and for special project as needed.
Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (required within 90 days of hire)

Maintain current licensure/certification if applicable (MA ED Tech ED Tech Advanced) (preferred)

Education

High School Diploma or GED (required)

Work Experience

2 years experience in healthcare setting (required)

1 year experience in supervisory/leadership role (required)

Training

Electronic Health Record EPIC Docutap or Experity (preferred)

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold hot dust wind etc.

May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Skills

Strong oral verbal and written communication skills

Attention to detail

Critical thinking problem solving skills and ability to work independently

Strong conflict resolution skills and communication with customers

Evaluate employee performance and behaviors and escalate as necessary

Basic computing skills

Knowledge of billing operations including ICD-10 and CPT coding medical terminology.

Requires judgment in selection of alternative courses of action.

Adapts standard principles to new or changed conditions.

Requires listening skills to maintain cooperative associations.

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate youre part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HSA/FSA options life insurances mental health resources and discounts
Paid time off parental and FMLA leave shot- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Urgent Care Virginia - Winchester Gateway

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .

Required Experience:

Manager

Thank you for considering a career at Bon Secours Mercy Health!Scheduled Weekly Hours:40Work Shift:Days (United States of America)Primary Function/General Purpose of PositionThe Center Administrator assist in managing operations for an urgent care clinic by managing staffing training supplies workfl...