Incident & Problem Management

Job Description:

DXCTechnology (NYSE:DXC) is the worlds leading independent end-to-end IT services company helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard EnterpriseDXCTechnology serves nearly 6000 private and public sector clients across 70 countries. The companys technology independence global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.DXCTechnology is recognized among the best corporate citizens globally. For more information visit dxc.technology.

We are currently looking for:

Incident & Problem Management

Job location: onsite in Riyadh

You will be responsible for:

Coordinate the resolution of high-impact incidents ensuring timely communication and escalation.

Lead problem management efforts by identifying root causes and implementing long-term fixes (RCAs).

Ensure accurate documentation of incidents and problems in ITSM tools (e.g. ServiceNow).

Analyze incident trends identify gaps and recommend process improvements.

Facilitate post-incident reviews and drive preventive measures to avoid future recurrences.

Collaborate with cross-functional teams (Infrastructure Application Network etc.) to ensure swift resolution.

Develop and maintain incident and problem management workflows and reporting dashboards.

Communicate effectively with stakeholders during major incidents including regular updates and final summaries.

Ensure compliance with SLAs KPIs and ITIL/ITSM standards.

Provide training and guidance to support teams on incident/problem procedures and best practices.

Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.

Follow established best practices and standards in infrastructure service delivery.

Required Skills:

Bachelors degree in a relevant field or equivalent combination of education and experience

Typically 5 years of relevant work experience in industry with a minimum of 2 years in Incident & Problem Management role

Strong knowledge of ITIL framework; ITIL v4 Foundation certification preferred.

Hands-on experience with ITSM tools (e.g. ServiceNow BMC Remedy Jira Service Management).

Exceptional analytical and problem-solving skills.

Ability to manage multiple high-pressure incidents and priorities simultaneously.

Strong written and verbal communication skills especially during high-stress scenarios.

Ability to influence and coordinate across cross-functional teams.

Nice-to-Have:

Experience with automation or AI-based incident response tools.

Knowledge of risk management and change management processes.

ITIL certifications is a plus.

AtDXCTechnology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.