Director of Resident Services (RSD)
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Job Location:
Normal, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
10-09-2025
Vacancies:
1 Vacancy
Job Summary
Overview
The Village at Mercy Creek a part of Franciscan Ministries is a vibrant senior living community in Normal IL. We offer Assisted Living and a Memory Care Unit. We are looking for a Resident Service Director to join our growing team. Must have a current Illinois RN or LPN license to apply.
Position Summary
In this role you will be responsible for the oversight and management of all administrative clinical and operational functions of Assisted Living and Memory Support and in accordance with resident needs state regulations and the organizations policies and procedures. The RSD is also responsible for inspections and surveys resident assessment risk management and the communitys QAPI program. This position has a strong emphasis placed on maintaining quality standards while achieving business and financial objectives.
Essential Functions Key Duties & Responsibilities
- Manage the day-to day administration and operation of Assisted Living and Memory Support services and programs.
- Ensure compliance with all local State and Federal laws and regulations as well as the organizations policies and procedures.
- Provide clinical expertise education training and mentoring by serving as a role model and resource.
- Assist in preparation monitoring and evaluation of operating budgets for areas assigned. Allocate resources to carry out programs and activities under areas of responsibility including labor costs equipment and meeting budget targets.
- Ensure an attractive safe and sanitary environment is provided for residents associates families and outside vendors.
- Serve as a member of the QAPI Committee preparing analyzing and reporting key indicator data.
- Provide oversight and guidance of state required educational programs which may include First Aid CPR and TB monitoring for residents and associates.
- Partner with admissions and marketing associates in promoting a positive community image and ensure a smooth transition for new residents.
- Attend and participate in educational workshops seminars and meetings in order to keep abreast of current standards of practice.
- Assure that universal precautions infection control fire safety and organizational policy and procedures are followed.
- Perform other duties as assigned.
- Comply with all policies and procedures and any updates.
Position Requirements
Education: A nursing degree from an accredited college or university
Licenses/Certifications: Active unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in practicing state & current CPR certification
Experience: 3 years of nursing management experience
Skills & Abilities:
- Knowledge of nursing and medical practices and procedures as well as laws regulations and guidelines pertaining to long-term care.
- High degree of integrity.
- Strong communicator and capable of leading change.
- Ability to multi-task and prioritize projects and deadlines concurrently.
- Proficiency in electronic health records Point Click Care experience preferred.
We believe in our associates and are committed to creating an environment that is supportive and nurturing of your career path.
#LivingJoyfully
Min
Max
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Learn more about our joyful senior living communities in Illinois, Indiana and Ohio. Contact us to learn about life at Franciscan Ministries!
