Best Buy Customer Care Fraud Analyst
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Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
10-09-2025
Vacancies:
1 Vacancy
Job Summary
As a Best Buy Customer Care Fraud Analyston our Enterprise Fraud Response team youll be at the forefront of protecting Best Buys customer experience and brand integrity. Youll dive into data uncover patterns and help stop fraud before it starts. If youre curious analytical and thrive in fast-paced environments this role gives you the chance to make a real impact across our global customer care operations.
This role is hybrid which means you will work some days at our corporate office in Richfield Minnesota and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring processWhat youll do
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life. Our benefits include:
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
This role is hybrid which means you will work some days at our corporate office in Richfield Minnesota and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring processWhat youll do
- Monitor internal and external data to spot suspicious activity
- Use tools like SQL and others to build dashboards and reports to easily identify anomaly within data
- Investigate potential fraud cases and escalate when needed
- Collaborate with teams across Risk Legal and Operations
- Analyze trends and behaviors to improve fraud detection
- Recommend process and tool enhancements to reduce risk
- 1 years of fraud or investigations experience
- 1 years in E-Commerce Retail Customer Service or Geek Squad
- Strong analytical skills and attention to detail
- Ability to work independently and manage multiple priorities
- Clear communicator with both technical and non-technical audiences
- Bachelors degree in a related field (e.g. Data Analytics Criminal Justice)
- Certified Fraud Examiner (CFE) or similar certification
- Experience with third-party labor models or customer service environments
- Familiarity with fraud detection software and case management tools
- Proficient in SQL; experience with Teradata or GCP
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life. Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
IC
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
For almost 200 years, Dun & Bradstreet has helped clients and partners grow and thrive through the power of data, analytics, and data-driven solutions. Our more than 4,000 employees around the world are dedicated to this unique purpose, and we are guided by important values that make ... View more
