Senior Manager, Career Services

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: ManagementExecutive 605

Pay Range: $75900.00 - $125300.00

Job Description

Job Profile Summary:

The Senior Manager of Career Services leads WGUs career services programs and initiatives that improve student experiences and career outcomes. Oversees career services operations and in partnership with leadership develops strategic objectives that require cross-functional collaboration with internal and external stakeholders. Leads projects and initiatives at the organizational level that are key to strategic partnerships program development enrollment alumni relations and student experiences. Advances awareness of career services programs that are responsive to emerging industries jobs and a changing workforce.

Essential Functions and Responsibilities:

• Collaborates with the leadership teams to define career service objectives and outcomes that consistently promote academic success and career development.
• Participates in developing department roadmaps and leads strategic priorities and projects.
• Manages career services employees which includes hiring training developing coaching and managing performance.
• Oversees career services operations develops and implements new programs ensures business processes and technology meet program requirements and manages vendor relationships.
• Develops department objectives and key metrics measures program and initiative performance.
• Analyzes interprets and utilizes data to drive business decisions and recommendations for improvements in services offerings.
• Prepares stakeholders reports and delivers presentations on the success of career service programs and initiatives.
• Collaborates with internal and external stakeholders on projects and initiatives gathers stakeholder requirements develops project timeline and deliverables ensures stakeholders projects align with strategic priorities.

Knowledge Skill and Abilities:

• Demonstrated ability to work collaboratively build consensus and be sensitive to the needs and interests of various stakeholders.
• Current knowledge of career trends within higher education experiential learning and the labor market.
• Ability to develop and execute project plans including gathering requirements collecting data analyzing results and deriving insights and recommendations.
• Ability to develop implement and maintain programs and initiatives.
• Ability to take initiative be innovative and adapt to changing environments.
• Exceptional communication skills solid organizational skills and sound judgment.
• Ability to lead and collaborate with diverse teams within the schools and colleges and the university.
• Demonstrated ability to use and interpret data to make decisions and communicate results effectively to various stakeholders.
• Ability to educate and influence colleagues and university stakeholders in understanding the student experience.
• Extensive knowledgeable in career services best practices literature and research to best support WGU learners career mobility and outcomes.

Job Qualifications:

Minimum Qualifications:

• Bachelors degree in Business Education Administration Counseling Human Resources or equivalent work experience.
• Seven (7) years of experience in career counseling career planning and development human resources and program and project management which includes three (3) years leading a team.

Preferred Qualifications:

• Masters degree in Higher Education Administration Business Human Resources or another related discipline.
• PMP Certification or similar.
• Change management certification.
• Experience with competency-based education and online education.
• 2 years Salesforce experience
• Proven experience building reports dashboards and automation in salesforce

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature essential duties and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties responsibilities and qualifications that are required of the employee to do this job. Duties responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.