Events & Community Manager
Events & Community Manager
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Job Description
babelforce is a Berlin-born CCaaS platform reshaping how enterprises deliver customer service at scale. We help teams reduce wait times remove repetitive work through smart automation and give agents more time for real conversations. From scaling support to boosting retention babelforce enables flexible future-ready customer service without compromise.
Build and scale a high-quality events and community engine that strengthens our ecosystem (prospects customers partners) and feeds pipeline advocacy and brand affinity.
Tasks
- Own the events program end-to-end: strategy calendar budget logistics vendor mgmt measurement. Youre the driver not a passenger.
- Partner with Sales: align events to target accounts and regions; support outreach on-site meetings follow-ups.
- Build community touchpoints: intimate roundtables field events meet-ups partner activations speaker slots.
- Run promotion with Marketing: audience build email/social/partner co-marketing press and speaker ops.
- Stage-manage on the day: venue AV branding speakers demos; make the experience feel premium and effortless.
- Be a visible connector: develop a recognisable personal profile in our ecosystem (online and IRL).
- Close the loop: document outcomes share insights and improve the next event (content format targeting).
- Co-manage budget: plan/track spend negotiate with vendors keep a clean admin trail.
- A repeatable event playbook with clear metrics (registrations attendance meetings pipeline revenue influence).
- Healthy partner/community calendar with rising attendance quality (ICP fit) and lower cost per qualified meeting.
- Strong feedback from Sales on event impact and speed of follow-up.
- Growing personal network among senior CX/CCaaS buyers in DACH.
Requirements
Must haves:
- Fluency in English & German.
- 3 years in events/field/community marketing (B2B Software preferred).
- Proven track record running multi-event calendars (owned sponsored) end-to-end.
- Hyper-organised deadline-reliable calm under pressure.
- Comfort working on-site at events and travelling regularly.
Soft Skills:
- Relationship builder: you enjoy meeting people and make follow-up feel natural.
- Bias to action: you drive your own achievements unblock escalate or improvise to keep momentum.
- Audience empathy: you design experiences people genuinely want to attend.
- Storytelling: you can turn event moments into content and internal narratives.
- Commercial awareness: you think in outcomes (meetings pipeline retention) not just activities and brand..
- Cross-functional diplomacy: you align Sales/Marketing/Partners with clear expectations and operational execution.
- Attention to detail: from run-of-show to name badges to post-event emails.
Benefits
- Flexibility: hybrid/remote options and flexible hours.
- Trust & transparency: open communication ownership and a collaborative inclusive culture.
- Growth: fewer layers than a large corporation learn fast ship work that matters and shape your path.
We are committed to building a diverse and inclusive team. We welcome talented compassionate people of all backgrounds and believe inclusivity strengthens our work and product.
Join a diverse company where your impact is immediate and opportunities are everywhere. With fewer boundaries than a big corporation youll develop new skills fast and shape your own career path as we scale.
Employment Type
Full Time
