Premium Audit Support Specialist

Worcester, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide.

Job Title: Premium Audit Support Specialist

Work Location: Worcester MA / Howell MI

Job Type: Temporary Assignment

Work Type: Onsite

Duration: 6 Months

Job Description

Summary:

Work directly with internal and external key stakeholders such as agent underwriter auditor vendors insureds etc.
Answer telephone calls in a customer service capacity assisting the insureds with audit related inquiries.
This role requires excellent attention to detail very strong verbal & written communications skills ability to problem solve and provide exceptional customer service.
Assimilate to the department by learning a multitude of functions.
The environment of this position is very fast paced with competing demands and requires efficient decision-making skills.

Essential Functions and Responsibilities:

Primary role is to answer telephone inquiries and provide resolutions to agents insureds or underwriters
Monitor and manage audit mailboxes
Learn the department role and workflows relative to the organization.
Identify the roles and responsibilities of all parties involved with audit transactions (which includes insured agent underwriter auditor vendor billing legal regulatory bureaus etc.).
Understand/analyze the email inquiry resolve and or delegate the inquiry as outlined in our best practices.
Meet all deadlines and ensure all inquiries are addressed appropriately and promptly.
Be aware and understand the special handling instructions and programs in the department.
Ensure proper handling of sensitive and confidential information.
Adhere to best practices and utilize all department resource appropriately.
Manage inquiry inventories and escalate priorities/concerns to the Management Team.
Ability to work in multiple applications and systems
Be proactive insightful to anticipate the needs of the requestor.
Review and access incoming requests and allocate or own outcomes as appropriate
Assist with departmental support responsibilities such as work order generation work assignments and inventory allocation
Execute the workflow and audit/worksheet preparation for the special audit programs
Assist with vendor invoicing and reconciliation
Ensure adherence to service levels
Assist with additional team responsibilities/projects/support tasks when needed

Knowledge and Skills Required:

Exceptional written communications
Strong organizational skills
Ability to work in very fast paced environment
Ability to multi-task and handle competing priorities
Dedication to providing high level of customer service
Detail-oriented mindset
Ability to make informed decisions quickly and efficiently
Laptop computer skills in windows spreadsheet or word document applications
Above average interpersonal and soft skills
Analytical and problem-solving skills
Ability to work with agents coworkers and policyholders in a positive professional and helpful manner
Effectively manages workload to achieve team goals

Physical Demands and Work Environment:

Ability to use a personal computer and other standard office equipment
Ability to work cooperatively
Ability to sit and/or stand for extended periods (include %range of time e.g. 75%-90% as appropriate)

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Job Title: Premium Audit Support Specialist Work Location: Worcester MA / Howell MI Job Type: Temporary Assignment...