Direct Marketing Campaign Manager

OVERALL ROLE PURPOSE

The CRM Campaign Manager is responsible for planning executing and optimising customer engagement campaigns across email SMS in-app and other owned channels. This role ensures that lifecycle communications are personalised timely and drive measurable impact on customer retention conversion and engagement.

Your role will involve the following:

Campaign Strategy & Planning

• Work with CRM Lead/Head of Marketing to define campaign objectives aligned to business goals.
• Translate customer insights event/attribute data and lifecycle moments into targeted campaigns.
• Develop test-and-learn roadmaps for subject lines content timing and segmentation.

Campaign Execution

• Own end-to-end campaign delivery: briefing building testing and deploying across channels.
• Collaborate with the Creative/Content Specialist (design & copy) to ensure messaging and visuals align with brand tone.
• Manage campaign calendars and ensure alignment with wider marketing initiatives.

Segmentation & Personalisation

• Partner with Data / Insights team to refine audience segments and targeting strategies.
• Leverage behavioural and transactional data to create personalised experiences.
• Ensure campaigns comply with POPIA and consent-based marketing rules.

Performance & Optimisation

• Monitor campaign performance in real time.
• Conduct post-campaign analysis to identify opportunities for improvement.
• Recommend data-driven changes to targeting messaging or cadence.

Cross-functional Collaboration

• Work closely with Digital Brand and Content teams to ensure consistent messaging across channels.
• Liaise with Tech/Product for trigger setup and marketing automation flows.
• Provide input to loyalty/retention strategy and contribute to broader lifecycle marketing.

SUCCESS MEASURES

• Retention & Loyalty: Increase in repeat usage / frequency of engagement.
• Campaign Performance: Open rates CTRs conversion rates.
• Revenue Impact: % contribution of CRM campaigns to revenue growth.
• Engagement: Reduction in churn rates increase in active user base.
• Operational: Campaign delivery on time and error-free.
• Experimentation: Number of A/B or multivariate tests run and learnings adopted.

THE SKILLS AND EXPERIENCE WERE LOOKING FOR

• 35 years experience in CRM campaign management or lifecycle marketing.
• Strong understanding of segmentation personalisation and customer lifecycle journeys.
• Experience across different channels (Email required advantageous to have push notifications SMS and Whatsapp experience).
• Hands-on experience with marketing automation platforms (e.g. Braze HubSpot Salesforce Marketing Cloud Mailchimp Iterable etc.).
• Strong data literacy: ability to interpret reports dashboards and translate insights into action.
• Excellent project management skills and attention to detail.
• Strong collaboration and communication skills.

• Experience in fintech/financial services or e-commerce environments and exposure to loyalty/rewards programs preferred.
• Understanding of POPIA / GDPR compliance is advantageous.

Please note that all appointments are subject to our background checking process which may include Credit Criminal and any other job inherent checks