Public Service Assistant (Casual)
Public Service Assistant (Casual)
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Job Description
Requisition ID: 19051
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services
Employment Type: Multiple Casual Positions
Work Hours: Various hours per week
Various Shifts: Days Evenings Weekends
Affiliation: CUPE 503 Library - Public Service Job
Salary Information: $32.509 - $38.035 per hour (2024 rates of pay)
Location: Various Locations
City: Ottawa ON
Job Category: Ottawa Public Library
Application Close:17/09/2025
Important Information:
Candidates applying to this posting will be considered for casual Public Service Assistant positions available at the following branches:
Beaverbrook 2500 Campeau Drive
Blackburn Hamlet 199 Glen Park Drive
Cumberland 1599 Tenth Line Road
Elmvale Acres 1910 St. Laurent Boulevard
Fitzroy Harbour 100 Clifford Campbell Street
Greely 1448 Meadow Drive
Greenboro / Bookmobile 363 Lorry Greenberg Drive
Hazeldean 50 Castelfrank Road
Main Branch / Homebound Services 120 Metcalfe Street
Manotick 5499 South River Road
Metcalfe 2782 8th Line Road
Munster 7749 Bleeks Road
North Gloucester 2036 Ogilvie Road
Orleans 1705 Orleans Boulevard
Richmond 6420 Perth Street
Rideau 377 Rideau Street
Ruth E. Dickinson 100 Malvern Drive
Stittsville 1637 Stittsville Main Street
St. Laurent 515 Ct Street
Vernon 8682 Bank Street
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible innovative library and information services throughout the City of Ottawa that meet the unique needs of diverse communities delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities programs and services for the Librarys 33 branches mobile and digital services to meet the needs of branches in their catchment area.
You are responsible for: providing information reference and readers advisory services in the Library and/or the community and/or mini-libraries nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.
You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement Core Values Customer Experience Guidelines and theCanadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion with particular emphasis on providing customer service excellence.
EDUCATION AND EXPERIENCE
Completion of 2-year college diploma in Library and Information Technician Program or related field
Minimum of 1 year of related experience.
KNOWLEDGE
- Adult/childrens literature in a variety of formats readers advisory services trends in reading literacy ESL collections and library programming.
- Reference resources in print microform and electronic formats and of current developments in reference services.
- Electronic database and other bibliographic searching techniques.
- Principles of collection development and maintenance.
- Methods and techniques for sorting and shelving library materials according to alphabetical Dewey Decimal or other prescribed sequence and procedures.
- Library circulation procedures and practices.
- Knowledge of multiple technology platforms (e.g. tablets phones e-readers Android Apple Blackberry) as it relates to library offerings
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Desktop applications intranet and internet and keyboarding procedures to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
- General knowledge of library policies and procedures.
- Knowledge of applicable health and safety legislation including the rights and duties of workers.
COMPETENCIES SKILLS AND ABILITIES
- Use tact discretion and confidentiality.
- Excellent verbal communication skills.
- Exercise effective judgement and independent decision-making capabilities.
- To carry out a range of circulation/page activities including registration collecting fees and to respond effectively to a range of library service inquiries and resolve complaints.
- To perform routine clerical tasks.
- Minimum keyboard skills of 25 wpm.
- Data entry retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
- Ability to think quickly.
- Ability to learn on the job and apply learning to new technologies as required.
- Ability to create and design thematic displays.
- Ability to handle and account for cash and to prepare bank deposits.
- Perform multiple tasks concurrently.
- Customer service orientation including the use of tact discretion and confidentiality
- Ease of comfort with technology.
- Attention to detail.
- Strong interpersonal skills ability to deal with the public and handle problems as they arise.
- Flexibility ability to adjust priorities.
- Ability to work effectively as a team member.
- Strongly committed to quality customer service.
- To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.
WHAT YOU NEED TO KNOW
- Language Requirement:
- Certain Positions:English oral reading writing required.
- Certain Positions: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral reading writing required. English: oral reading writing required. Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the Ottawa Public Librarys satisfaction.; Note: Under the age of 18 requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience demonstrated performance and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous Black and other racialized communities persons with disabilities women and non-binary persons persons of all ethnic origins religions sexual orientations classes gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process upon request. If contacted to proceed to the selection process please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at.
Employment Type
Gig
