Technical Support Specialist

Cleveland - USA

Monthly Salary: Not Disclosed

Posted on: 09-09-2025

Vacancies: 1 Vacancy

Job Summary

(APP) founded in 1999 is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service Company and Personal Growth Teamwork Taking Initiative Communication and Passion. Our people interact less like co-workers and more like family friends and teammates. We pride ourselves on customer loyalty team building and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the family. We work hard but we never forget the value of family friends fellowship and fun. For all these reasons we wake up excited and passionate about our work here each day.

Weve won BizRates prestigious Circle of Excellence Platinum Award twelve years in a row (2007 - 2024) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the Best of the Web Top 50 Retailer Sites by Internet Retailer Magazine. Our goal is a success through superior customer service innovation quality tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team.

We are searching for candidates to support technical questions for appliance and lawn and garden repairs. The position is in an office environment explaining and diagnosing DIY repairs in written and verbal form.

Strong Appliance Repair Knowledge or Lawn and Garden Repair Equipment Knowledge(5 plus years experience a must)
Presentation skills or experience in training (Preferable but optional)
Presenting DIY tutorials onscreen
Strong knowledge of Internet Search Engines
Experience using a computer with multiple screens and tab browsing
Typing 35 WPM is required
Excellent Communication skills- verbal written and listening- sufficient level in order to assist internal and external customers in written and verbal form.
Must be will to work a flexible work schedule to include one day on the weekend.

Perks

Fun Friendly and Family Atmosphere
As a corporation we pay 100% of the employees Medical Dental and Vision premiums.
Paid Vacation Time
Paid Sick Time
Paid Company Holidays
Understanding Management Team
Breakroom that includes full kitchen ping pong table pool table and two 55-inch flat screen TV.
Our employees are treated to catered monthly lunches and provided breakfast weekly.
Yearly Performance Bonus
Annual Performance Reviews

an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race creed color religion sex national origin nationality ancestry age disability or status as a disabled veteran or veteran of the Vietnam era pregnancy affectional or sexual orientation gender identity or expression marital status status with regard to public assistance veteran status citizenship or membership in any other legally protected class.

Applicants must be able to pass a drug screening and background investigation.

********This position is not IT Technical Support. ********

Required Experience:

Unclear Seniority

Strong Appliance Repair Knowledge or Lawn and Garden Repair Equipment Knowledge(5 plus years experience a must)
Presentation skills or experience in training (Preferable but optional)
Presenting DIY tutorials onscreen
Strong knowledge of Internet Search Engines
Experience using a computer with multiple screens and tab browsing
Typing 35 WPM is required
Excellent Communication skills- verbal written and listening- sufficient level in order to assist internal and external customers in written and verbal form.
Must be will to work a flexible work schedule to include one day on the weekend.

Perks

Fun Friendly and Family Atmosphere
As a corporation we pay 100% of the employees Medical Dental and Vision premiums.
Paid Vacation Time
Paid Sick Time
Paid Company Holidays
Understanding Management Team
Breakroom that includes full kitchen ping pong table pool table and two 55-inch flat screen TV.
Our employees are treated to catered monthly lunches and provided breakfast weekly.
Yearly Performance Bonus
Annual Performance Reviews

Applicants must be able to pass a drug screening and background investigation.

********This position is not IT Technical Support. ********

Required Experience:

Unclear Seniority