Food & Beverage Operations Manager | Full-Time | Cable Dahmer Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Food & Beverage Operations Manager is a dual role that will support concession operation (60%) as well as the office management (40%). Within concessions the F&B Operations Manager must provide a high level of event oversight technical proficiency & operation/personnel support to ensure the smooth running of each event. Responsibilities include inventory controls PO logs compliance with alcohol service policies cleaning customer service employee/volunteer training & supervision troubleshooting event preparation closing duties food preparation/safety & any other tasks assigned by the General Manager.

Within office management they F&B Operations Manager will support the GM & AGM with sales billing & payment documentation purchase order/invoice tracking & submission employee & NPO permit & license tracking flash reports & other duties as assigned.

This role pays an annual salary of $51000-$52000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until November 28 2025.

Cable Dahmer Arena is a 5800 seat multi-purpose indoor arena that is home to ECHL Kansas City Mavericks & MASL Kansas City Comets. The arena hosts more than 100 events a year with a large spectrum of its events including concerts high school athletic events MMA fights circus family shows caterings & professional sporting events.

• Support to ensure proper set-up & operations of concession locations prio to doors. Responsibilities may include: stocking stands prior to events (as needed communicate event specific promotions ensuring sanitation measures are being met verifying that each location is fully operationl & meeting company standards ascertaining levels of food production has been met based on projected attendance.
• Assist in providing oversight of hourly concession employees & non-profit groups.
• Work within POS system to ensure accurate pricing inventory control & troubleshooting
• Manage & oversee concession operation s& locations before during & after the event. Will support with closing duties/procedures including post-event reconciliation & reporting.
• Ability to effectively oversee a large volume of inventory order prduct & managing a high volunte of sales.
• Build & submit sales billing & payment reports weekly by using POS sales information & submit to corporate via NetSuite.
• Manage invoices by maintaining PO log & submitting invoices for payment.
• Assist with tracking & documenting accounts receivable.
• Ensure all employees are following proper procedures & are maintaining a compliant work environment in accordance with company standards & local state & federal laws including but not limited to food & safety compliance building & guest safety emergency situations & employee relations.
• Other duties as assigned by the GM

• High School diploma or equivalent
• Degree requirement may be substituted for fthree or more years experience in Concessions Supervision Food & Beverage Management or related position.
• Demonstrated professional experience with computer applications including MS Office Suite along with experience learning new web-based software; excellent typing/written skills with attention to detail.
• Solid working experience with POS systems.
• Ability to use sound judgement to make business/operation decisions quickly & under pressure/
• Ability to communicate with employees co-workers management & guests in a clear professional & courteous manner.
• Able to work independently & lead in a team fast paced event driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to concession operations.
• Detail oriented ability to multi-task & effectively prioritize in a fast-paced changing environment.
• Ability to work a flexible schedule including nights weekends & long hours.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred
• Nationally recognized alcohol service training course certification preferred

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.