Senior Manager, Retail Contact Center Analytics
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Job Location:
Cupertino, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A successful candidate will use their contact center experience quantitative and technical background business acumen and communication skills to influence and build relationship with wide range of cross-functional partners. This is a dynamic environment that requires seasoned leader to make strategic and global decisions that effectively balance multiple competing priorities.
- 10 years of professional experience in operations analytics management consulting corporate strategy or equivalent. Contact Center experience preferred.
- 7 years senior managerial people leadership experience building and leading large globally distributed teams.
- 5 years of proven data analytics experience including strong knowledge across these tools and languages: Excel Tableau SQL and Python for data collection storage cleaning preparation analysis and visualization.
- Experience in data science models and statistical analysis techniques such as text analytics hypothesis testing sentiment analysis regression etc.
- Effective presentation and communication skills including ability to explain complex data and charts in a concise manner and influence and engage with senior leadership.
- Bachelors degree in engineering mathematics finance statistics analytics or other quantitative area masters degree a plus.
- Familiarity with AWS and Snowflake preferred.
- Proven problem-solving partner management and cross-functional project work experience.
- Ability to stay positive in high stress situations and balance multiple tasks in a dynamic environment.
- Comfortable to work independently with strong work ethic and attention to detail.
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
Required Experience:
Senior Manager
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
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