Senior Manager, Retail Contact Center Analytics
Senior Manager, Retail Contact Center Analytics
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1 Vacancy
Job Description
- 10 years of professional experience in operations analytics management consulting corporate strategy or equivalent. Contact Center experience preferred.
- 7 years senior managerial people leadership experience building and leading large globally distributed teams.
- 5 years of proven data analytics experience including strong knowledge across these tools and languages: Excel Tableau SQL and Python for data collection storage cleaning preparation analysis and visualization.
- Experience in data science models and statistical analysis techniques such as text analytics hypothesis testing sentiment analysis regression etc.
- Effective presentation and communication skills including ability to explain complex data and charts in a concise manner and influence and engage with senior leadership.
- Bachelors degree in engineering mathematics finance statistics analytics or other quantitative area masters degree a plus.
- Familiarity with AWS and Snowflake preferred.
- Proven problem-solving partner management and cross-functional project work experience.
- Ability to stay positive in high stress situations and balance multiple tasks in a dynamic environment.
- Comfortable to work independently with strong work ethic and attention to detail.
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
Required Experience:
Senior Manager
Employment Type
Full-Time
