Automotive Service Consultant - New Canaan, CT - Full Time

Automotive Service Consultant

Drive Excellence in Customer Service at Karl Chevrolet!

Karl Chevrolet a thriving third-generation family business established in 1927 is seeking an experienced Automotive Service Consultant to join our award-winning service team. As we approach our 100-year milestone were looking for a professional who shares our commitment to exceptional customer service and takes pride in building lasting relationships with our diverse clientele.

Who We Are:

For nearly a century Karl Chevrolet has been a trusted automotive leader in downtown New Canaan and the surrounding communities. Our market-leading reputation for exceptional customer service has been built on treating every customer with personalized attention whether theyre Fortune 100 CEOs local business owners teachers first responders blue collar laborers or busy families. We serve a remarkable cross-section of clients who appreciate our commitment to excellence.

The Opportunity:

As an Automotive Service Consultant youll be the primary liaison between our customers and our expert service technicians. Youll help maintain our tradition of superior customer satisfaction while working with Chevrolets award-winning product lineup. This role offers excellent growth opportunities in a stable family-owned environment with an upbeat positive team culture.

What Youll Do:

• Greet customers and discuss their vehicle service needs with professionalism and expertise
• Write detailed service orders and explain recommended services clearly
• Coordinate with our service technicians to ensure accurate diagnosis and timely completion
• Provide customers with accurate estimates and keep them informed throughout the service process
• Follow up with customers to ensure complete satisfaction with completed work
• Process service payments and explain warranty coverage
• Maintain detailed records in our service management system including required documentation for warranty administration
• Build and maintain strong relationships with customers to encourage repeat business
• Support our commitment to maintaining our excellent reputation in the community
• Participate in ongoing training to stay current with Chevrolet products and service procedures

What Youll Bring:

• Previous automotive service advisor/consultant experience required
• Strong customer service skills and professional communication abilities
• Knowledge of automotive systems repairs and maintenance procedures
• Ability to explain technical information in terms customers can understand
• Excellent organizational skills and attention to detail
• Proficiency with computer systems and service management software
• Valid drivers license required
• Bilingual English/Spanish abilities are a significant plus

What We Offer:

• Excellent compensation plan with performance incentives
• Outstanding benefits package including:
• One of the industrys best 401(k) plans with generous company match
• Comprehensive health insurance options
• Paid holidays and vacation time
• Life insurance coverage
• Professional development and growth opportunities
• Stable employment with a well-established family-owned business
• Employee vehicle purchase discounts
• Positive supportive team environment

Join Our Team!

At Karl Chevrolet we believe that exceptional service experiences are built by exceptional people. If youre ready to be part of a team that takes pride in going above and beyond for our customers we want to hear from you!

Please submit your resume to Camilo Sanchez Service Manager along with a brief cover letter explaining why youre the ideal candidate to continue our tradition of superior customer service.

Pre-employment background check and drug screening required.

Honesty. Integrity. Service. Trust. Since 1927.