Senior Engineering Manager
Senior Engineering Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Us
Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa. Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of a communication APIs omnichannel contact center and conversational AI platform over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.
Tech @ Exotel
Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.
- Our focus is on building very fault-tolerant loosely coupled scalable and real-time distributed system
- We are generally agnostic of language technology or tools. Currently our tech stack is built on Golang Ruby Java and PHP. We use Aerospike MySQL as data stores ElasticSearch for search and Beanstalkd for queuing
- We emphasize a lot on clean abstractions of code loosely coupled services and good coding practices
- We are very strong believers in you built it you own it!. And running a distributed system is very different from just building one!
- We are crazy about high availability
Software Engineer @ Tech @ Exotel
The job of a software engineer involves all aspects of software engineering: designing and architecting services and features development testing instrumentation deployment stabilization and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of how do I scale out my cluster to twice its size with 60 seconds how do I increase the platform uptime from 99.95 to 99.99 how to shave off a few extra milliseconds in response times etc.
What you will do
Project Management
- Work with the product management team to create an engineering roadmap that aligns with the product roadmap.
- Translate engineering roadmap into executable internal projects and own the end-to-end execution of these projects.
- Plan execute and deliver projects as per schedule content and quality metrics.
- Manage the day-to-day activities of the engineering team using Agile practices.
- Keep stakeholders continually updated on the progress of projects and operations.
- Track and report engineering health metrics (such as bugs by severity production incidents etc.)
People Management
- Hire and mentor a team of engineers
- Manage learning and development and performance of your team.
- Own Conceptualize and Build a tech-focused team
Technical Work
- Core stakeholder to all technical design and architecture of team.
- Review code test plans and deployment plans.
- Focus and Strengthen all aspects of reliability
What we look for
- Experience in B2B Backend SAAS.
- 12-15 Years of relevant work experience
- Experience in distributed and scalable systems.
- Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.
Required Experience:
Manager
Employment Type
Full-Time
