Service Writer Customer Service Rep

Do you have a passion for cars and an exceptional ability to communicate with people Are you a flexible problem solver who thrives in a fast-paced collaborative environment Then our team at Choice Auto Repair could use you as our new full-time Service Writer - Customer Service Rep! If youre ready to work in a laidback environment with a friendly team read on to learn more about this position at our Raleigh NC auto repair shop.

With a competitive starting wage of $70000 with uncapped earnings potential based on skills and experience youll enjoy a regular schedule with no night or weekend hours. On top of that we also offer incredible benefits and perks such as including health dental vision 60 hours of paid time off (PTO) starting on your first day of employment paid holidays a retirement plan employee discounts ongoing training that is paid for by the company professional development opportunities and lunch on Fridays. So what are you waiting for Apply today if this sounds like the entry-level job for you!

WHY THE BEST CHOICE IS CHOICE AUTO REPAIR

Established in 1991 we are a unique automotive repair business built on honesty and integrity. Our mission is to provide exceptional service while creating a model for the future of the industry. Our comprehensive range of auto repair services auto maintenance and more ensures that our customers receive top-notch care for their vehicles.

We are proud of our team and give them much of the credit for our continued success and high thanks we strive to make our employees comfortable in our climate-controlled shop so they can do their best work. We also foster a low-drama professional environment and offer excellent benefits great pay and Friday lunches. Come join our tight-knit team and find out what makes our shop a terrific place to work!

YOUR IMPACT AS OUR SERVICE WRITER - CUSTOMER SERVICE REP

In this entry-level role you ensure our customers have a seamless experience with our auto repair shop from start to finish. When customers call to make an appointment for their car you take down the important information and schedule service for when techs and parts are available. You provide the customer with cost estimates for the work when requested and order parts as necessary.

When a customer arrives to drop off their car you greet them warmly and get them checked in. Sometimes the techs will spot opportunities for additional work to be performed. You relay this info to the customer and explain to them why they should go through with the service. When the techs are finished you collect the payment and hand back the keys to the client. You take pride in delivering exceptional customer service and feel great about the contributions you make to the team!

QUALIFICATIONS FOR A SERVICE WRITER - CUSTOMER SERVICE REP

• Ability to lift up to 40 lbs.
• Valid drivers license and a clean driving record
• Experience with Techmetric shop management software required
• High school diploma or equivalent
• 2-3 years of experience as a service advisor or related experience is preferred

While experience is certainly a plus were looking for an enthusiastic and outgoing individual for this entry-level position. Your ability to effectively communicate technical information to customers as well as work seamlessly with our team will be key to your success. An interest in cars would be a plus.

Location: 27607