Help Desk II
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area including industries such as Healthcare Legal Financial Manufacturing Federal Government and many more. We are very fast paced and this position requires quick thinking and a can do attitude.
We are looking for an eager hungry and motivated individual for full time salaried employment who is willing to work hard and be a team this IT help desk II opportunity the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.
This support will involve responding to telephone calls and e-mails and then identifying researching and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week with occasional after hours or weekend scheduled work and upgrades.
The Help Desk II Technician is responsible for the continuous operation of all including personal computers laptops mobile devices local and remote storage telecommunications printers copiers meeting room audio-visual support desktop software support and network troubleshooting for clients.
Qualifications/Requirements:
- College degree in Computer Science preferred or equivalent work experience.
- Certifications in A MCSA MCSE preferred or equivalent work experience.
- Must have a minimum of 3-5 years work experience as a Help Desk II Technician in a corporate environment.
- Must have excellent knowledge of Microsoft Office applications and be able to support them.
- Must have excellent customer service skills.
- Must be self-directed and have the ability to problem solve.
- Must have ability to be disciplined and self sufficient
- Ability to lift up to 25 lbs.
- Must have valid drivers license.
- Preferred to have Managed Service Provider experience
Compensation:
You will learn an immense number of things at our company.
Background will be checked.
Please send your resume and contact information and one recent IT project you completed.
This will be a W2 position.
Professional and city working environment
Ideal candidate will live closer to the downtown Chicago area
Office located one block east of Union Station
Please no recruiters!
Please do not call us about this position!
**posting will be deleted only once the position has been filed. if posting still up job still available**
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
