Insurance Advisor
Insurance Advisor
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Job Description
Truthfulness Fairness Value Loyalty
As one of Canadas largest insurance providers Western has more than 220 locations across Canada. With over 2100 team members our actions are anchored in our Guiding Principles Truthfulness Fairness Value and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.
CONTACT CENTER - INSURANCE ADVISOR
Our Insurance Advisors are responsible for proactively meeting customers needs in a high volume this ever-changing environment we are looking for team members who are passionate about customer service that like to have fun and celebrate their successes together.
Here is what a typical day looks like
- Manage incoming call queues and maintain low wait times
- Answer customer inquiries striving for one touch resolution for the customers
- Optimize sales opportunities in each call while prioritizing customers needs
- Quickly access information from online databases to complete customers transactions
- Make outbound calls for customer policy renewals and account reviews
- Adapt your sales strategy based on the nature of your call and customers priorities
The value you bring
- Level 2 General Insurance License required
- 2-3 years in a sales or customer service role demonstrated passion for exemplary customer service
- Professional experience building rapport with customers over the phone and through email
- Previous Insurance or Call Centre experience is an asset
Location: Victoria BC or Remote in BC with appropriate Licensing
Hours: Full Time 37.5 hours/week
- Mon-Friday 7am-7pm PST
- Saturdays 9am-5pm PST
Salary Range: $50000 - $70000
Requisition: 81922
What if I dont meet every requirement
If youre excited about the role but your experience doesnt check every box we still encourage you to apply. You may be the right person for this role or we might have another that suits you even better!
At Western we are dedicated to building a diverse inclusive and authentic workplace in the communities we work and live in If you have questions or require accommodationplease reach out to us.
Health and Wellness
We take pride in providing programs that add value to our peoples lives after all they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks vacation 14 wellness days company matching investment and savings programs and 100% employer-paid group benefits including a health care spending account.
For over 20 years supporting our local communities has been a part of everything we do its engrained in our culture though theWestern Financial Group Communities Foundation.
Required Experience:
Unclear Seniority
Employment Type
Advisor
