Insurance Advisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Truthfulness Fairness Value Loyalty
At Western Financial Group we take pride in being one of Canadas largest insurance brokers. Our strength lies in our incredible team of over 2200 dedicated professionals spread across 180 locations nationwide. Together we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canadas Best Employers.
Discover a workplace where your well-being is a priority and your contributions make a real difference. With competitive benefits a strong community focus and a commitment to work-life balance Western is not just a place to work its a place to thrive!
Join our team and experience the Western difference where caring for our customers communities and team members is our passion!
CONTACT CENTER - INSURANCE ADVISOR
Our Insurance Advisors are responsible for proactively meeting customers needs in a high volume this ever-changing environment we are looking for team members who are passionate about customer service that like to have fun and celebrate their successes together.
Here is what a typical day looks like
- Manage incoming call queues and maintain low wait times
- Answer customer inquiries striving for one touch resolution for the customers
- Optimize sales opportunities in each call while prioritizing customers needs
- Quickly access information from online databases to complete customers transactions
- Make outbound calls for customer policy renewals and account reviews
- Adapt your sales strategy based on the nature of your call and customers priorities
The value you bring
- Level 2 General Insurance License required
- 2-3 years in a sales or customer service role demonstrated passion for exemplary customer service
- Professional experience building rapport with customers over the phone and through email
- Previous Insurance or Call Centre experience is an asset
Location: Victoria BC or Remote in BC with eligible Licensing
Hours: Full Time 37.5 hours/week
- Mon-Friday 7am-7pm PST
- Saturdays 9am-5pm PST
Salary Range: $50000 - $70000
Requisition: 81922
At Western we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible equitable and supportive ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer we welcome applicants from all backgrounds and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at or reviewing Careers Page on our website.
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks vacation 14 wellness days company matching investment and savings programs and 100% employer-paid group benefits.
For over 20 years community support has been integral to our culture through the Western Financial Group Communities Foundation.
Required Experience:
Unclear Seniority
Key Skills
- Estate Law
- Sales Experience
- Direct Sales
- Time Management
- Trusts
- Quality Assurance
- Customer Service
- Swift
- Training & Development
- Insurance Sales
- Medicare
- Wills
