Senior Complaints Assessor | Āteha Matua o ngā Take Amuamu

• Use your analytical communication and leadership skills to make a real difference in the lives of New Zealanders.
• Excellent writing and communication skills required
• Permanent full-timeposition
• Auckland CBD location (Britomart)

Ko wai ttou Who we are

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

As New Zealands health watchdog the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.

Mtnei tranga mahi About this role
As a Senior Complaints Assessor youll lead the assessment and resolution of complex complaints involving multiple providers clinical disciplines and legal frameworks.

Youll apply advanced analytical thinking and sound legal and ethical reasoning to interpret expert advice assess systemic issues and contribute to fair timely and high-quality outcomes. Youll work closely with senior Decision-Makers and Deputy Commissioners providing insight and context to support robust decisions that uphold consumer rights and promote accountability across the health and disability sector.

This is a senior role within the team with real influence not only will you manage complex cases but youll also help shape the capability and culture of the team. Youll mentor and coach junior staff contribute to peer review and quality assurance and support continuous improvement through structured feedback and leadership.

Youll also play a key role in identifying equity concerns and embedding Te Tiriti o Waitangi and Te Ao Mori principles into everyday practice ensuring culturally responsive and fair outcomes for all consumers.

Ko ngamea ka hiahiatia e koe kia angitute haere What youll need to be successful:

Youll thrive in this role if you are a clear thinker a strong communicator and someone who brings both professionalism and compassion to challenging conversations.

Were looking for someone with:

• Exceptional writing and communication skills including the ability to explain complex legal and ethical concepts clearly.
• Advanced analytical and critical thinking skills with the ability to synthesise large volumes of information and apply legal and ethical reasoning.
• Strong interpersonal skills with the ability to engage effectively with people from all walks of life.
• Experience mentoring or coaching others and peer reviewing.
• Resilience and emotional maturity with the ability to manage sensitive subject matter and maintain neutrality.
• A genuine interest in health and disability rights and a commitment to equity and Te Tiriti o Waitangi

A relevant tertiary qualification (law health or disability-related fields are an advantage)

• At least four years relevant experience in complaints resolution investigations or a related area.

Awhe utu - Salary range

As part of our remuneration framework the base salary midpoint is $90191 and actual salary is dependent on skills and experience.

Note: KiwiSaver / employer contribution is in additional to your base salary. We offer a range of benefits including:

• Four weeks annual leave and 15 days sick leave
• EAP service and Professional Supervision

Flexible working opportunities including working from home (3 Days in the office and up to 2 days at home)

• Discounts on health insurance
• Learning and professional development opportunities

If youre keen to see the direct impact your contribution can have for the health and disability sector this is your opportunity to see the positive outcomes first hand.

To download the Senior Complaints Assessor position description please click here.or cut and past below link in the browser

applicants must complete the online HDC application form to be considered. Applications can be submittedviathe button below. Your CV and Cover Letter can be attached within the application.

E-mail enquiries to

Applications for this role close 17 September 2025

Please note:Applications will be reviewed as theyre received and the role may close early if suitable candidates are found. We encourage you to apply as soon as possible.