Head Concierge
Head Concierge
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Job Description
Join Our Team as Head Concierge!
We are seeking a dependable and professional Head Concierge to join our team at a building with 400 units based in Richmond this dynamic role you will provide exceptional customer service respond to client needs ensure smooth daily operations and lead a team of five concierges.
Key duties & responsibilities:
Resident Service: Assist residents with various needs such as package handling key management and information inquiries.
Security Oversight: Monitor and control access to the property ensuring the safety and well-being of residents.
Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.
Administrative Support: Handle administrative tasks such as managing reservations maintaining records and assisting with resident communications.
Emergency Response: Be prepared to respond to emergencies alerting appropriate authorities and guiding residents in safety protocols.
Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
Information Resource: Act as a knowledge resource for residents regarding local services amenities and community policies.
Communication Liaison: Facilitate effective communication between residents property management and other relevant parties.
Team Leadership: Supervise train and support a team of five concierges to ensure smooth shift operations and high service standards.
Requirements:
Flexibility availability and the ability to address requests promptly.
Proven experience in hospitality customer service or related fields.
Experience in a leadership role or managing concierge teams is preferred.
Ability to multitask and handle high-pressure situations.
Strong problem-solving and organizational skills.
Proficiency with basic computer applications (Microsoft Office scheduling software etc.).
Job Type: Full-time Monday - Friday
Starting Date: September
Shift Timings:
8-hour shift
Monday - Friday 8:00 AM - 4:00 PM
Salary: $25.00 per hour
Proficiency in Chinese/Mandarin is a plus but not mandatory.
Experience:
Concierge / Head Concierge: 35 years (preferred)
Location: Richmond BC
Employment Type
Full-Time
