Service & Solutions Advisor - Relocation Included
Service & Solutions Advisor - Relocation Included
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Job Description
About the Role
We are looking for Customer Happiness Agents to join our offices in Athens Lisbon and Madrid. Provide top-level service solve issues and work in a multicultural team. Full relocation package included..
In this role you will be the first point of contact for customers helping them with questions technical issues and product information. Youll be trained to deliver excellent service and become part of a friendly multicultural team.
Responsibilities
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Handle customer inquiries via phone email and live chat in a professional and timely manner
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Provide clear and effective solutions to technical or service-related issues
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Support customers with account setup billing orders or product use
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Document and update customer records in the system
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Collaborate with colleagues and supervisors to continuously improve processes
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Ensure high customer satisfaction through patience empathy and problem-solving skills
Requirements
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Native or near-native German (C1-C2) and good level of English (B1 or higher)
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Strong communication and active listening skills
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Ability to stay calm and positive when solving customer issues
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Basic computer skills (MS Office email chat platforms)
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No prior experience needed full paid training is provided
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Motivated to relocate and start an international career abroad
What We Offer
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Relocation package:
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Flight ticket to Spain Greece or Portugal
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Airport pickup upon arrival
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Company-paid hotel accommodation during the first weeks
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Assistance in finding long-term housing
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Salary & Benefits:
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Competitive monthly salary performance-based bonuses
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Paid initial training and continuous coaching
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Private health insurance (in some locations)
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Work-Life Balance:
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Full-time 40 hours per week with rotating shifts
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Paid vacation days public holidays
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Growth Opportunities:
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Internal promotions to Team Leader Quality Analyst Trainer or other departments
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Experience in an international corporate environment
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Lifestyle Perks:
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Work in vibrant cities like Lisbon Athens Barcelona or Thessaloniki
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Enjoy a sunny climate cultural diversity and affordable lifestyle
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Employment Type
Full Time
