Specialized Application Support: Emphasys Elite, Oracle e-Business Suite

PM Network Help Desk Application Support for Housing Authority

Management Applications Inc. a leading provider of Managed IT Services and Network Management Design and Implementation is seeking High-Level IT Professionals for the Housing Authority of the City of Los Angeles to provide maintenance and support of its technology infrastructure as well as other information technology services.

MAI has a great need for specialized application support:

Application Management Services Emphasys Elite

Elite is the business application used by HACLAs Section 8 Department. The application is maintained by a combination of Xerox staff HACLA staff and Emphasys technical support. The Elite environment consists of several components including SQL Server 2008 VMWare Citrix etc.

The Service Provider shall support manage and enhance the Elite environment. The resource provided by the Service Provider should have significant experience in applications business analyst role. The resource should have experience in gathering user requirements producing formal business requirements and functional specifications and have strong understanding of relational database concepts.

Application Management Services ORACLE eBusiness Suite (EBS)

EBS is the Enterprise Resource Planning system used by HACLA. The application is maintained by a combination of Xerox staff HACLA staff ad-hoc resources from the Applications Software Technology Corporation and ORACLEs technical support. The EBS environments consists of several components including Linux Servers and ORACLEs Weblogic Middleware etc.

The Service Provider shall support manage and enhance the ORACLE environment. The resource provided by the Service Provider should have significant experience in applications business analyst role. The resource should have experience in gathering user requirements producing formal business requirements and functional specifications and have strong understanding of relational database concepts.

Job Responsibilities and Experience Requirements:

Support

• Helpdesk and Desktop Support and Administration
• Datacenter and Server Support and Administration
• Network Connectivity (Multiple Location Network)
• IT Asset Inventory and Documentation
• Project Management
• Architecture Engineering and Design Services (technical infrastructure tools and utilities security etc.)
• Security and Disaster Recovery
• Change Management
• Third Party Coordination
• Application Support and Maintenance
• Web Services (PHP SQL XML XSLT AJAX XHTML IIS 6/7 JavaScript CSS Visual Studio SharePoint Server 2007/2010 Dreamweaver Photoshop/Fireworks Flash InDesign)
• Telecom and Voice Support Services
• Surveillance Camera Support Services

Strategic

• Support the IT department to enhance departmental coordination and service provisioning to users
• Establish robust governance mechanism
• Implement best of breed project management office
• Provide technology thought leadership and solution architecting to HACLA
• Leverage best practices & competencies to drive improvements

Operations

• Reduce time effort and cost on operational activities by utilizing industry standards deploying tools and standardization
• Measure track report and improve quality of service to users
• Leverage best-practices in managing operations optimization

Positions:

Site Manager/Project Manager

Helpdesk Manager

Network Services Manager

Help Desk Staff

Network Staff

Applications Support Staff

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications within your resume.