Work Cell Specialist
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Job Location:
Devens, MA - USA
Hourly Salary:
$ 26 - 40
Posted on:
09-09-2025
Vacancies:
1 Vacancy
Job Summary
What you will do:
The Universal Work Cell Specialist will be part of a dedicated work team which will provide all-inclusive support to a selected few Strategic National Account customers. The Work Cell will provide for a consistent effortless experience to promote customer satisfaction maximize account growth and increase retention and revenue. The Work Cell will contain the required functions to deliver this inclusive account support: contract validation and entry service billing service support quoted services and work order management. The Universal Work Cell Specialist will be experienced in one or more of the work cell functions and then trained into the other functions in order to flow to the work as required. This position will report to the National Accounts Work Cell Manager.
How you will do it:
The Service Support Coordinator (SSC) will serve as primary point of contact for selected Strategic National Account customers managing service request intake through calls emails work order management system or other means and following up with the required internal resources to ensure service and inspections have been delivered on time and as per scope of contract.
The SSC will achieve resolution of customer concerns/escalations requiring thorough investigation and collaboration across the Fire HVAC and Security domains.
The SSC will manage service request intake through work order management systems emails or other means following up with the required internal resources to ensure service and inspections have been delivered on time and as per scope of contract.
The SSC is responsible for updating work order management systems following inspection service and quoted service work orders through their respective lifecycles ensuring adherence to contractual key performance indicators (KPIs).
Develop and provide updates and reporting related to account performance as required by customer and Work Cell Manager.
Lead or assist in invoice dispute resolution as required by Work Cell Manager.
Follow the policies and standard operation procedures that govern the Work Cell and functional processes within the work cell.
Learn and develop competencies in all work cell functions. Flow to the work and support work cell teammates as required to provide effortless customer service for the selected customers.
What we look for:
Required:
High school diploma or equivalent.
Minimum of 3 years of work experience with at least 1 year being within customerservice sales or order to cash functions.
Superior communication organization follow up and time management skills.
Demonstrated experience with successful customer escalation management.
Demonstrated ability to work across organizational boundaries driving alignment and engagement on behalf of the customers theysupport.
HIRING HOURLY RANGE: $26-$40 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. For details please visit the About Us tab on the Johnson ControlsCareers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of mo ... View more
