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Role Summary

The SRP Assistant is responsible for delivering the SRP service in compliance with FCDO guidelines and relevant health and safety legislation. You will have ownership of the full SRP posting cycle including identification and application of rental properties. You will communicate with client staff ensuring the move in move putprocess flows effectively and liaise between the landlord FM team or supply partner on any proactive or reactive needs.

You will plan update prepare coordinate and execute the required works whilst seeking searching and planning all FCDO staff move-in and move-out programmes. You will also plan and manage all required works being undertaken by JLL and subcontractors ensuring all properties meets FCDO strict standards legislatory requirements polices and procedure.

The role requires excellent organisation skills exceptional customer service with the ability to manage customer and client expectation whilst maintaining and providing exceptional customer service and engagement.

Responsibilities

• Full preparation of residential properties: ensuring that properties are ready for occupancy within contractual deadlines.
• Have an in-depth understanding on how to read and evaluate leases diagnostic invoicesCPI index documentation and all related H&S documents for staff residential properties.
• Supervision of move activities and related administration: oversee and coordinate move in and move outs including all associated administrative tasks.
• Ensure that inventories always contains sufficient and explicit evidence (i.e. photos relevant writings).
• Coordinate subcontractor works and works to be completed by internal technicial team on the SRP portfolio respecting property health and safety requirements and maintaining quality standards.
• Planning in appointments with Sub contractors and occupants.
• Serve as a single point of contact for customers in assigned properties: End to end liaison with the Landlords/Managing Agencies & Occupants on a day to day basis and report to the SRP Manager in case of escalation.
• Create and maintain excellent relationships with LL / Managing Agencies and occupants.
• Monitor and controlreporting on all residential property related works to ensure strict adherence to contractual KPIs and SLAs. Manage claims and insurance issues.
• Assist in pro-actively implementing monitoring and controlling a robust safe-system of work ensuring full adherence to Health Safety and Environmental legislation.
• Ensure strict adherence to all processes and procedures; not limited to but including; Company Documentation Work Instructions ISO Processes Coshh Assessments Risk Assessments and Method Statements.

• Ensure that JLL Safety Standards are complied with and target reporting is achieved.
• Creates a safety culture that looks for continuous improvement.
• Completes all business reporting in a timely manner.
• Develop and maintain productive working relationships with FCDO/EOT staff and client members.
• Work closely with SRP Manager / Facilities Manager and client representatives on Estates & Services matter as appropriate.
• Actively participate in regular FCDO forums / meetings etc. on all Estates & Facilities issues or as required.

Sills & Experience

• A bachelors degree from an accredited institution preferred or equivalent.
• Sufficient or appropriate commercial property management experience.
• Fluent in English and French or Dutch.
• Experience preparing budgets CAM reconciliations and other types of related financial reports is required.
• Experience of using a property management accounting platform.
• Articulate professional with excellent customer services skills.
• Excellent communication skills written and oral.
• Demonstrated ability to communicate effectively at all levels including internal and external customers co-workers suppliers partners and subcontractors.
• Ability to effectively present information and respond to questions from senior level management clients tenants vendors peers and the public.
• Ability to maintain very high levels of confidentiality critical.
• Proven ability to prioritise work working within tight deadlines and multi-tasking namely planning organising and monitoring several activities at the same time.
• Good decision making and problem-solving abilities is essential.
• The role requires high levels of reliability dependability honesty and integrity.
• Articulate and organised to ensure business documentation is maintained and kept in line with company policies and procedures and contractual obligations and requirements.
• IT literate with an advanced level of Microsoft Office applications.
• Logical self-starter able to work with minimal supervision.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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