REF076 - IT Technician - 1st Line Support
REF076 - IT Technician - 1st Line Support
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Job Description
IT Technician
Location: Leeds (Hybrid working model)
At Ten10 were passionate about technology and people. As one of the UKs leading independent Quality Engineering Software Testing RPA and DevOps consultancies we help our clients deliver quality software faster smarter and more frequently.
Were looking for a proactive customer-focused IT Technician to join our internal IT team. This is a fantastic opportunity to take ownership of day-to-day IT support build your skills with new technologies and be part of a collaborative supportive environment where your development really matters.
Why join Ten10
Work with cutting-edge technologies in a dynamic environment
Be part of a supportive team where learning and growth are encouraged
Gain exposure to a wide variety of IT projects and challenges
Enjoy a culture that values innovation collaboration and continuous improvement
The Role
Youll provide hands-on IT support to colleagues across the business ensuring systems run smoothly and staff receive outstanding service. From resolving day-to-day issues to supporting projects and maintaining our IT infrastructure youll play a key role in keeping Ten10 connected and secure.
What youll be doing
Deliver 1st Line (and some 2nd Line) IT support across hardware software and core IT services
Build configure and deploy desktops/laptops for new and existing users
Maintain the IT asset register ensuring accurate records of all hardware and software
Manage IT support tickets providing timely resolution and clear updates
Assist with IT procurement in coordination with the Head of IT and Senior IT Technician
Contribute to internal IT projects and wider team initiatives
What were looking for
Experience providing IT support in a professional environment
Strong knowledge of Microsoft operating systems (Windows 10/11)
Familiarity with Microsoft Office applications
Confidence working with hardware (laptops/desktops) and provisioning devices
Experience with IT ticketing systems and asset management
Excellent communication skills with a customer-first approach
Exposure to IT good practice standards (e.g. ITIL)
A willingness to learn develop and embrace new technologies
This is a fantastic role if youre looking to grow your IT career gain exposure to a wide range of technologies and make a real impact in a fast-moving business.
Apply now to join Ten10 and be part of our journey.
Required Experience:
IC
Employment Type
Full-Time
