Risk Manager - Enterprise Risk Management- Temporary Full-time

Summary of Duties

Sunnybrook Health Sciences Centre has a vacancy for the position of Risk Manager within the Department of Quality
Patient Safety and Enterprise Risk. Reporting to the Manager Enterprise Risk Management the incumbent will work
collaboratively with the risk management and quality and patient safety teams senior leadership directors
managers front-line staff and various internal and external stakeholders across all of Sunnybrooks campuses to
address risk management issues and implement organization-wide policies and other initiatives to promote patient
safety and mitigate risk.

Risk Management Duties:
Operational Risk Management and Patient Safety:
Responds daily to organization-wide risk requests to provide expert consultation and advice on a wide variety of
patient care policy and administrative matters with internal constituents including senior leaders managers
physicians clinical staff corporate support departments and patient safety.
Reviews/audits/edits Safety Event Reports and ensures accuracy due diligence in the investigation and follow up
by/with stakeholders as applicable. Monitors Safety Event Reports for trends and brings same forward to
applicable stakeholders.
Provides risk consultation to develop and revise policies procedures and select Emergency Response Codes to
avoid and/or control risk in collaboration with the Emergency Preparedness leads.
Provides onsite leadership at select emergency codes and unplanned infrastructure disruptions to ensure
effective communication response and return to business operations.
Executes an effective response to external sources of risk identification e.g. Coroners requests jury
recommendations regulatory college complaints product hazard and recall notifications and look backs etc.
Participates in and/or leads key risk and patient safety related committees i.e. System Review/QCIPA committee
Police-Hospital Liaison Committee and participates in select corporate level committees as a Risk Management
representative.

Quality of Care Reviews:
Leads the risk response to serious safety events and critical patient incidents including supporting clinical and
non-clinical teams liaising with patients/families conducting investigations liaising with hospital leadership and
leading QCIPA and non-QCIPA system reviews (quality of care reviews) through to the implementation of
recommendations.
Supports the development of reports and presentations for system review recommendations to the QCIPA
Quality of Care / System Review Committee
Shares system level recommendations for improvement with operational and senior leadership for feedback and
endorsement
Provides support and guidance to clinical teams to ensure appropriate steps taken regarding disclosure and
sharing of recommendations with patients and families.

Claims Management:
Leads the identification and management of potential and actual professional liability property malpractice and
personal injury claims.
Leads investigations of claims with hospital adjuster and legal counsel; represents hospital at Examinations for
Discovery; supports and guides staff defendants their managers and others through the legal process.
IRM:
Supports the organizations Integrated Risk Management (IRM) program through engagement with leaders
regarding new and existing enterprise risks mitigation strategies and implementation of controls.
Utilizes the HIROC IRM Risk Register application to ensure accurate documentation of risk assessment progress
and action planning related to organizational risks.
Risk Mitigation:
Ensures the annual completion by all stakeholders of the Risk Assessment Checklists (RAC) required by hospitals
Insurer HIROC and tracking follow-up action.
Assesses identifies and mitigates organizational and reputational risk associated with select planned high-risk
shutdowns of services or utilities and select facilities renewal projects by providing high-level guidance on
effective contingency planning with stakeholders to ensure business continuity.
Identifies and mitigates risk at every opportunity with a focus on improving patient staff and public safety.
Ensures appropriate actions are taken to address identified deficiencies/areas for improvement. Partners with internal and external stakeholders to maximize opportunities for collaboration and integration of best practice and ensure the hospitals risk management processes are based on best practices and meet legal and regulatory requirements

Qualifications/Skills:
Health Care and/or Health Sciences related undergraduate degree required (clinical background with minimum of 5 years of acute care experience preferred Masters degree an asset). Current registration with a recognized health profession college or regulatory body if applicable
Minimum 4 years experience in healthcare risk management claims management and/or healthcare leadership role strongly preferred
Formal training or certification in Patient Safety and/or Quality Improvement
Healthcare Risk Management Diploma or Certification from an applicable program completed or in progress (e.g. Accreditation Canada OHA HIROC Osgoode School of Law etc.) is considered an asset.
Previous experience with online RL incident reporting programs electronic patient charts HIROC Risk Register an asset
Knowledge of the Canadian Incident Analysis Framework
Proven leadership skills and excellence in collaboration with other healthcare leaders and stakeholders
Excellent critical thinking attention to detail analytic and creative problem-solving skills
Demonstrated ability to prioritize various demands in a dynamic and fast paced work environment and to manage a number of projects simultaneously
Self-motivated with demonstrated ability to communicate well with all levels of staff physicians volunteers families and community partners
Demonstrated facilitation conflict resolution and negotiation skills to lead groups to consensus and resolve conflict
Demonstrated interpersonal diplomacy and communication skills (written verbal and presentation)
Proven Experience in preparation of educational materials teaching and/or formal presentations to large groups at all levels of the organization.