Branch Supervisor
Branch Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Fort Lauderdale FL
TheBranch Supervisor supports the Branch Manager by overseeing the day-to-day administrative operational and sales functions of theretail branch.
In this position you will:
Operations
Responsible for overseeing and coordinating all operations of a branch including:
- Train and manage teams to adhere to operational procedures - i.e. maintaining custody of vaults combinations official checks ATM Cards petty cash; control and prepare bait listing authorization limits and tellers set-up suspense and deferred items write-ups and charge-offs
- Monitor controllable expense accounts (e.g. overtime)
- Be fully accountable for branch assessment results audits (internal or external) and BSA efforts. Actaas primary escalation point for decisions and issues within branch
- Manage resource planning and recruitment
Sales Management
- Support all sales activities for the branch sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
- Execute/promote a sales and service culture with a sharp focus on providing Populars clients with a best in class customer experience that leaves a mark of authenticity warmth competence and simplicity
- Review reporting and provide consistent feedback to all employees on performance against sales targets
Best in Class Customer Experience
- Mentor and coach branch staff on Populars key values: professionalism accountability customer centricity and security
- Promote environment of ongoing customer feedback and continuous improvement
- Ensure teams address customer issues and concerns promptly
Risk Management
- Be responsible for compliance functions including reconciliations audits (internal/external) reporting controls records management approvals and opening/closing procedures ensuring all security procedures are strictly adhered
- Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures including BSA / KYC policies & procedures Consumer Financial Protection Act Gramm Leach Bliley Act etc.
- Serve as primary liaison with BSA team proactively identifying unusual activity and leading inquiries and resolution
- Promote the branchs active involvement within the community and report all CRA related activities to appropriate unit
Supervisory Responsibilities
- Performsupervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
To be considered you will need:
- Bachelors degree from accredited college or university and/or two or more years of experience in Retail Branch operations business development sales and managing employees or equivalent related experience and training
- NMLS registration; Safe Act compliant
#LI-Onsite
Important: The candidate must provide evidence of academic preparationor courses related to the job posting if necessary.
ABOUT US
Popular is Puerto Ricos leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers with presence in the United States the Caribbean and Latin America.
As employees we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate reach for the right solutions and strongly support the communities we serve; therefore we value their diverse skills experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities including during emergency situations and/or natural disasters. Populars employees are considered essential workers whose role is critical in the continuity of these important services even under such circumstances. By applying to this position you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation please contact us at . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career
Popular is an Equal Opportunity Employer Popular is a Drug Free Workplace
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Required Experience:
Manager
Employment Type
Full Time
