IT Liaison and Support Lead

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Brookhaven National Laboratory (BNL) is the building site for the Electron-Ion Collider (EIC) a one-of-a-kind nuclear physics research facility. The EIC will be a discovery machine for unlocking the secrets of the glue that binds the building blocks of visible matter in the universe. The machine design is based on the existing and highly optimized RHIC Ion-Ion collider. It will consist of two intersecting accelerators one producing an intense beam of electrons the other a beam of protons or heavier atomic nuclei which are steered into collisions. Beyond sparking scientific discoveries in a new frontier of fundamental physics the Electron-Ion Collider will trigger technological breakthroughs that have broad-ranging impact on human health and national challenges.

Position Description

Brookhaven National Laboratorys Electron-Ion Collider (EIC) Directorate is seeking a dynamic and highly organized IT Liaison and Support Lead. This role combines hands-on IT expertise with project coordination contractor oversight and user support responsibilities.

The successful candidate will serve as the central point of contact between the EIC Directorate and the Information Technology Division (ITD) helping ensure seamless delivery of IT services systems development and operational support for staff and contractors involved in one of the labs most significant scientific initiatives.

Essential Duties and Responsibilities:

Deskside and User Support Coordination:

• With ITD coordinate setup configuration and distribution of computers and equipment for new arrivals and ongoing operations

• With ITD ensure stock and readiness of IT equipment and act as custodian of unassigned and shared systems

• Coordinate support for engineering laptops videoconferencing systems and collaborative workspaces

• Manage IT and support logistics for conferences reviews and large meetings including in-person technical support for equipment

• Provide general support across hardware software networking and collaborative tools (e.g. Outlook video conferencing); escalate to ITD engineering as needed

• Assist in maintaining IT and project-related documentation for technical and administrative requirements

• Serve as a subject matter expert in leveraging SharePoint for document management collaboration and workflow automation; provide support to EIC teams to optimize their use of SharePoint for team sites libraries lists and other capabilities

• Manage SharePoint provisioning permissions access control and troubleshooting while managing internal and external users of critical SharePoint sites

Information Technology Coordination & Project Oversight:

• Act as primary point of contact for IT and IT-related administrative and technical tasks for EIC while collaborating with ITD as needed for larger-scale initiatives and projects

• Serve as liaison between EIC staff and BNLs Information Technology Division ensuring continuing close working relationships and alignment with IT best practices ITD-offered services

• Coordinate with ITD staff to ensure timely resolution of IT support issues

• Maintain awareness of BNL IT policies and proactively communicate relevant changes to EIC stakeholders

• Provide oversight of external IT consultants and review associated invoices with management approval

• Approve general IT purchases for EICs internal systems and ensure policy compliance

Required Knowledge Skills and Abilities:

• BA/BS Degree (preferably in Computer Science) or equivalent experience (on basis of 2:1)

• At least one (1) year of relevant experience

• Time management multi-tasking organization and planning skills

• Good verbal and written communication skills

• Excellent interpersonal skills; collaborative team-orientation

• Proficient in Microsoft Office Word Excel PowerPoint Outlook and SharePoint

• Comfortable learning new technology

Preferred Knowledge Skills and Abilities:

• Experience working in a technology or science-focused organization

• Experience in an IT service role (e.g. help desk IT support etc.)

Environmental Health & Safety Requirements:

• Ability to lift up to 30 lbs.

Other Information:

• Visa Sponsorship is not available for this role

• Hybrid on-site position (remote work 1 day per week is possible)

Brookhaven Laboratory is committed to providing fair equitable and competitive compensation. The full salary range for this position is $72900 $121500/year. Salary offers will be commensurate with the final candidates qualification education and experience and considered with the internal peer group.

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About Us

Brookhaven National Laboratory () delivers discovery science and transformative technology to power and secure the nations future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries 37 R&D 100 Awards and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energys (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country learn more at BNL Opportunities for Veterans at Brookhaven National Laboratory.

Equal Opportunity/Affirmative Action Employer

Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin age status as a veteran disability or any other federal state or local protected class. BSA takes affirmative action in support of its policy and to advance in employment individuals who are minorities women protected veterans and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor

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