Program Developer - 4737

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

The BronxWorks Homeless Outreach Team (HOT) is a mobile unit that works with homeless individuals on the streets 24 hours a day 365 days a year. Since 1995 we have helped street homeless people obtain appropriate services move to safer environments and get placed in permanent or long-term transitional housing. The team is composed of outreach workers case managers and social workers and also partners with psychiatric and medical providers to connect clients to appropriate care.

RESPONSIBILITIES:

• In service of providing high-quality responsive client-centered data-driven services and while working as part of the management team:
• Assist supervisor and other senior staff with setting (and monitoring progress toward) department performance goals that are consistent with Department of Homeless Services Shelter Performance System metrics
• Proactively develop methods and strategies to ensure consistent audit-readiness and perform internal audits as necessary
• Workclosely with ProgramDirectorto ensure program is operating and providing services in compliance with contract and regulatory requirements (e.g. OTDA 491 regulations Callahan Consent Decree etc.)
• Attend training in BronxWorks Assistance with Self Administration of Medication policy and procedure and assist Director of Social Services in maintaining fidelity to model
• Train staff as necessary in areas above
• Monitor data and program performance in real time track trends and suggest data-informed modifications or improvements to policies procedures or workflows
• Oversee Consumer Satisfaction and Client Grievance policies and procedures (e.g. development and administration of regular client satisfaction survey aggregation of client suggestions left in anonymous suggestion boxes impartial evaluation and response to client complaints participation in and appropriate documentation of Client Advisory meetings) and make recommendations to management team based on client input gathered through these channels.
• Oversee development and implementation of comprehensive operations manual for facility that is scale able for future needs or projects
• In coordination withthesupervisorandotherseniorstaffprepareproposals fordevelopment/expansion/continuation of programs
• Oversee asset management and tracking and perform regular asset audits (using Asset Panda database)
• Assistsupervisorin preparingreports tofundingsources
• Assistwith developing (and monitoring adhering to)corrective actionplansforareas of program that are not meeting performance expectations
• Attendmonthly departmentmeetings and provide updates on Key Performance Indicators (KPIs)
• Submitreports tosupervisoron a monthlybasis ormore frequentlyas required
• Supervise other Quality Assurance staff in Adult Homeless Services Department as assigned
• Performadditionalduties as assigned

QUALIFICATIONS:

• Bachelors degree in social work public health sociology human services or related field
• Minimum 2 years experience in social services or related field
• Strong oral and written communication time management and organizational skills are necessary
• Proficiency in Microsoft Office suite (including strong Excel skills) and other standard business technology required
• Basic understanding of data management and manipulation required
• Familiarity with CARES and AWARDS databases a plus
• Strongwriting and oralcommunicationskills
• Strongpresentationskillsandability to representtheagency atfunctionsandmeetings
• Abilityto collect andanalyzeKey Performance Indicators (KPIs)andoutcomes
• Excellentorganizationalskills

PHYSICAL REQUIREMENTS:

• Abilityto use acomputer forprolongedperiods
• Abilityto occasionallyliftand/ormove up to 10 pounds
• Abilityto standwalk orsitforlongperiods of time
• Abilityto climbfive flightsofstairs
• Abilityto bendand retrieveobjectsand/ordocuments
• Abilitytotravelintheboroughs ofNew YorkCityanditsadjacent countiesviapublictransportation
• Abilitytotravelfora minimumof1mile withina reasonableamountoftime and in alltypes ofweatherincludinginclementweather

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religioncreed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local you require reasonable accommodation as part of the application process please contact.

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