Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
The Customer Service Representative (CSR) supports individuals families and providers by serving as the first point of contact for services. This role requires excellent communication skills compassion and professionalism in assisting clients with scheduling service inquiries and general information. The CSR ensures that interactions are welcoming respectful and supportive reflecting the organizations commitment to accessible and person-centered behavioral health care.
Position: Full-time
Shift and Schedule: Monday-Thursday 12:15pm-8:45pm/Friday 12pm-8:30pm
Compensation: Staring at $16.80/hr
Employee Benefits include:
- Health Dental Vision life and Supplemental insurance options
- Healthcare Flexible Spending (FSA)
- 403b Retirement Savings with company match
- Robust time off package including paid sick leave vacation time and holidays for all full-time and regular part-time employees (over 30 hrs./ week)
- Training and education benefits for employees who are employed for 24 months or longer as well as continued education training support and more!
Minimum Qualifications:
- High school diploma or equivalent education.
- Typing >25 words per minute.
- Prior customer service experience required; experience in healthcare behavioral health or social services strongly preferred.
Employment Requirements:
- This role requires the Customer Service Representative to be available on-site; Must be located in the Eugene OR area or be willing to commute.
- Background check approval from the Department of Human Services (Initiated post-offer).
- Ability to pass Pre-employment Drug screening including cannabis/THC (Initiated post-offer).
- Effective 03/28/2025- Willamette Family has a required 12 month waiting period before former clients can apply for employment. This policy is in place to ensure professional boundaries and avoid potential conflicts of interest. Your response will not impact your eligibility beyond this requirement and all information will remain confidential.
Essential Duties:
- Greet and assist clients family members and visitors in a welcoming and professional manner.
- Field all incoming phone calls in a manner that conveys excellent customer service in an expeditious manner; taking messages when appropriate. Provides accurate information to callers as needed. Inclusive of directions to all of our sites.
- Use triage model to assure calls are routed appropriately.
- Schedule and confirm client appointments ensuring accurate and timely entry into scheduling systems.
- Knowledge of all programs to be able to discern the appropriate course of action with each call.
- Document and input client information according to organization policies and procedures (includes but is not limited to electronic file maintenance client notes logs and rosters).
EQUAL OPPORTUNITY EMPLOYER
Willamette Family Inc. prohibits discrimination based on any characteristics protected by applicable local state federal laws and any agency policy including but not limited to discrimination based on race color religion national origin sex or sexual orientation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
