Applications Analyst - Senior or Lead

Southwest Power Pool (SPP) is about more than power. Were about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing for the right reason in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from employer-paid short term disability long term disability and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidates qualifications skills competencies experience and geographic location will all be considered during the hiring process.

Lead Applications Analyst Pay Range: $109500.00 - $142250.00

Senior Applications Analyst Pay Range: $85800.00 - $109450.00

Join our dynamic IT Markets Team at SPP!

Are you ready to make an impact in the world of energy and technology The IT Markets team at Southwest Power Pool plays a critical role in keeping the bulk electric grid and wholesale power markets running smoothly across our footprint. Were looking for a skilled Applications Analyst to join our team and help optimize the performance and efficiency of our mission-critical systems.

As a key member of the IT Markets team youll collaborate with experts across IT support real-time Market Operating Systems and participate in a 24/7 on-call rotation. Your work will directly support operations that have significant economic impact and ensure the safety and reliability of the gridmaking every day both challenging and rewarding.

What Youll Do:

• Provide enterprise-level expertise across assigned applications and technical areas.

• Lead the installation configuration maintenance and support of critical application systems.

• Monitor troubleshoot and resolve system issues to ensure optimal performance.

• Respond to customer-reported issues promptly and effectively.

• Participate in a 24/7/365 on-call rotation.

• Navigate complex highly integrated systems with strong problem-solving skills.

• Understand the business and technical requirements of your applications and how they interact with other systems.

• Engage in all phases of SDLC and project lifecycles including requirements gathering design testing release deployment and implementation coordination.

• Create and maintain thorough technical documentation.

Why Youll Love Working Here:

• Be part of a mission-critical team that powers the regions electricity and wholesale markets.

• Work with cutting-edge systems in a collaborative innovative environment.

• Solve challenging problems that have real-world impact on reliability safety and efficiency.

If youre ready to leverage your technical expertise support essential systems and play a crucial role in keeping the lights on across the region we want to hear from you!

To be successful as an IT Applications Analyst were looking for:

• Bachelors degree in Computer Science or Information Technology-related field or equivalent experience
• Lead: Ten (10) years of applicable experience in Information Technology Development and/or Support

  related roles or a combination of technical experience and leadership experience

• Senior: Six (6) years of applicable Information Technology application administration and support experience; or an equivalent combination of education and work experience or a combination of technical experience and leadership experience

• Expert working knowledge of Microsoft Windows UNIX or Linux operating systems application development and support and database management systems

• Expert troubleshooting problem solving and analytical skills

• Expert written and oral communication skills

• Expert working knowledge of SDLC and project life cycle methods and practices

• Excellent customer service and organizational skills

• Understanding of and compliance with SPP Policies and Procedures

• Expertise in scripting SQL deciphering error and event logs data analysis.

Preferred:

• Five (5) or more years applicable utility industry experience
• Comprehensive understanding of SPPs core business model

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• While performing the duties of this job the employee is regularly required to make decisions interpret data and problem solve.
• The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
• The employee must occasionally lift and move up to 10 pounds.
• Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas information and opinions to facilitate the task.
• Specific vision abilities required by this job include close vision distance vision color vision and ability to adjust focus.
• Understanding of compliance with and enforcement of SPP Policies and Procedures

Position Type and Expected Hours of Work:

This is a full-time onsite hybrid position based in Little Rock Arkansas. The standard workweek is Monday through Friday from 8:00 a.m. to 5:00 p.m. with extended hours may be required. Job requires managing staff working rotating shift schedules with long hours.

Travel Requirement:

This position requires minimal travel (approximately 10%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process please contact us atand let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here:Culture of Belonging - Southwest Power Pool.

Full job descriptions will be made available to those selected for an interview.