MS Engineering Operations â Process Manager Operate
MS Engineering Operations â Process Manager Operate
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Job Description
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Process Manager - Manager
Job Summary:
PwC is seeking an experienced and driven Process Manager at the Manager level to join our team. This role is crucial for optimizing and standardizing key business processes within PwC focusing on efficiency quality and risk mitigation. You will lead process improvement initiatives collaborate with diverse stakeholders and implement best practices to enhance operational effectiveness. The ideal candidate possesses a strong understanding of process methodologies excellent analytical and communication skills and a proven ability to lead and influence change within a professional services environment.
Responsibilities:
Process Analysis and Design:
o Lead the analysis and documentation of existing business processes identifying pain points bottlenecks and areas for improvement.
o Design and model optimized to-be processes leveraging best practices and industry standards.
o Utilize process modeling tools and techniques to visualize and communicate process flows and dependencies.
o Conduct workshops and interviews with stakeholders to gather requirements and validate process designs.
Process Improvement and Implementation:
o Develop and implement process improvement plans outlining key activities timelines and resource requirements.
o Lead cross-functional teams to implement process changes ensuring smooth transitions and minimal disruption to business operations.
o Develop and deliver training materials to educate stakeholders on new processes and procedures.
o Monitor and measure the effectiveness of implemented process improvements tracking key performance indicators (KPIs) and reporting on results.
Process Governance and Control:
o Establish and maintain process governance frameworks ensuring compliance with regulatory requirements and internal policies.
o Develop and implement process controls to mitigate risks and ensure data integrity.
o Conduct regular process audits and reviews to identify areas for improvement and ensure ongoing compliance.
Stakeholder Management and Communication:
o Build and maintain strong relationships with key stakeholders across different departments and levels of the organization.
o Effectively communicate process changes improvements and performance metrics to stakeholders.
o Facilitate communication and collaboration between different teams involved in process execution.
Continuous Improvement and Innovation:
o Drive a culture of continuous improvement encouraging innovation and the adoption of best practices.
o Research and evaluate new process methodologies and technologies to enhance operational efficiency and effectiveness.
o Stay up-to-date on industry trends and best practices in process management.
Qualifications:
Bachelors degree in Business Administration Operations Management Industrial Engineering or a related field.
8-12 years of experience in process management or process improvement roles.
Strong understanding of process methodologies such as Lean Six Sigma and BPMN.
Lean Six Sigma Green Belt or Black Belt Certification (preferred).
Proven experience in leading process improvement initiatives and delivering measurable results.
Excellent analytical problem-solving and decision-making skills.
Strong communication interpersonal and stakeholder management skills.
Proficiency in process modeling tools (e.g. Visio ARIS Signavio).
Experience in a professional services or consulting environment is a plus.
Bonus Points:
Experience with RPA or other automation technologies.
Experience with change management methodologies and practices.
Understanding of risk management principles and practices.
Experience in a specific industry or functional area (e.g. technology finance operations).
Benefits at PwC:
PwC offers a comprehensive and competitive benefits package:
Competitive salary and bonus opportunities.
Comprehensive health dental and vision insurance.
Generous paid time off and holidays.
Retirement savings plan with employer matching.
Professional development programs and certifications.
A collaborative and inclusive work environment.
To Apply:
Please submit your resume and cover letter through the PwC careers portal at Insert Link Here.
Note: PwC is an equal opportunity employer committed to diversit
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
