Team Lead, Member Support
Team Lead, Member Support
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Job Description
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
Job Description SummaryHere at LendingClub we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market we seek individuals who are excited about their career inspired by our vision and embody our this role youll have the opportunity to empower our front-line associates by helping them provide best in class service through three simple principles: Build a Relationship Make it Easy and Think Ahead.
LendingClub is seeking an experienced people leader to join our fast-paced call center environment. This individual will demonstrate a strong commitment to excellent customer service and utilizing data to achieve business goals. Our management approach is data-driven; we utilize key performance metrics testing and new technology to continually enhance our servicing capabilities. Ideal candidates will possess experience in all phases of delivering this service in an operations/call center environment: onboarding and training day-to-day management measuring success and creating initiatives to drive best efforts from the team.
What Youll Do
Lead and manage a team of 10-20 associates
Act as a mentor coach and developer of talent focused on driving quality results productivity and engagement from your direct reports and other members of the department
Leverage call monitoring dashboards and reports and other available insights during weekly 1:1s and team meetings to provide real-time coaching and actionable feedback aimed at the development of your team members to strive towards exceeding performance expectations and metrics
Execute the business strategy while playing a key role in providing feedback to management and business partners on effectiveness challenges needed tools and skill gaps
Support and resolve escalations from associates including providing follow-up coaching that focuses on upskilling competencies and encouraging confidence in taking ownership of challenging situations
Develop a great team culture with a heavy focus on using performance data and engagement initiatives to drive team success and accountability that aligns with key business objectives while Doing Whats Right
Engage in and lead ad-hoc projects as assigned
About You
2 years in a leadership or elevated role
3 years in customer-facing operations or call center
Ability to communicate clearly manage through change and drive strong engagement in a fast paced evolving environment
Strong analytical and problem-solving skills
Excellent verbal and written communication skills with strong attention to detail
High School Diploma or GED
Work Location
Lehi Utah
We are currently working a hybrid schedule and our teams are in-office Tuesdays Wednesdays and Thursdays.
Time Zone Requirements
Primarily MT
Travel Requirements
As needed travel to San Francisco/Boston/Lehi but not expected.
If you need to travel for work LendingClub will cover your travel related expenses.
Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-SS1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Employment Type
Full-Time
