Customer Care Energy Advisor
Customer Care Energy Advisor
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$ 41434 - 70438
1 Vacancy
Job Description
Energy Advisor
Location: Remote (Must be based in Pacific Standard Time zone)
To support our growth we are seeking candidates with a strong interest in energy efficiency. These positions involve working closely with utility energy efficiency programs and energy efficient technologies associated with commercial and residential building systems.
Why you will love working here:
- Quality of life: Flexible workplace arrangements work-life balance.
- Investment of community: Donation matching volunteer opportunities.
- Investment in you: Tuition reimbursement 401k matching Employee Stock Purchase. Plan and access to professional development resources.
- And many many more (Ask your recruiter for more details!).
What you will be doing:
- Work as part of the energy efficiency team ensuring that the evaluation implementation and verification of utility sponsored energy efficiency projects are successfully executed.
- Review project application forms and submittals by customers contractors engineers/consultants and other program participants in order to ascertain compliance with program policies and procedures.
- Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programsReview technical specifications engineering calculations and cost estimates for energy efficiency projects.
- Interface with customers and contractors participating in utility sponsored programs.
- Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
- Process paperwork for program incentive payments per established policies and procedures.
- Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.
- Conduct lighting and other energy using equipment surveys to verify installation and operation of energy efficiency equipment.
- Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
What we need you to have (minimum qualifications):
- Highschool Diploma
- 2 Years of professional work experience in customer service data entry or related work experience
What we would like you to have:
- Bachelors Degree
- 2 years of experience in the trades (lighting and HVAC) strongly preferred
- Electrical or HVAC contracting
- Experience performing energy audits and energy savings calculations Lighting retrofit designs and assessment and installation HVAC System assessment operations and maintenance. Interacting with business owners representatives and other key stakeholders
- Knowledge of energy efficient technologies and practices related to lighting motors HVAC systems commercial or residential building energy technologies or experience in the building trades is a plus.
- Prior experience or a strong interest in energy efficiency is a plus!
Professional Skills:
- Ability to work with all levels of internal staff as well as outside clients and vendors
- Excellent problem-solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions
- Proficiency in MS Office Applications (Word PowerPoint Outlook Excel)
- Ability to be flexible to handle multiple priorities
- Outstanding analytical writing and communication skills
- Excellent interpersonal skills and customer relationship management skills
- Ability to prioritize multitask and ability to work in a fast-paced environment
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$41434.00 - $70438.00California Remote Office (CA99)Required Experience:
Unclear Seniority
Employment Type
Full-Time
