Military Mental Health Transition Coach

ICF is seeking licensed mental health counselors to act as coaches to service members on a call center project. The purpose of this project is to provide support for service members who are in transition between physical locations and will need to transition from one mental health provider to another. The project requires licensed coaches who are trained and capable of providing mental health care. These licensed mental health professionals will bridge the gap between identification of and receipt of mental health care as well as moderate to severe TBI care. The contract will provide services for a broad range of customers to include Active-Duty service members Reserve Component National Guard Coast Guard and veterans. This position reports to the Coaching Manager.

Key Responsibilities:

Coach responsibilities include:

• Outreaching to referred service members to facilitate transition support
• Providing brief coaching to service members on what is needed to become enrolled in new service and on strategies for coping while they are in transition between mental health providers
• Identifying mental health providers who are in network with the right specialty to match the needs of the service members
• Conducting warm handoffs to the new mental health provider
• Following up with service members in a timely manner to all inquiries
• Documenting all coaching contacts and interactions following specified protocols

Basic Qualifications:

• Must have a masters degree in a mental health-related field
• Must be a licensed mental health professional (social work psychology marriage and family therapy behavioral health counseling)
• 1 years of clinical experience in triage care management motivational interviewing and crisis counseling
• 3-5 years of clinical experience with some of it being working with military service members and their families

Preferred Skills:

• A minimum of three years of experience delivering in-person patient care
• strong skills in understanding complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources.
• Proficiency in the MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner.

Professional Skills:

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
• Solid team player with proven ability to manage competing priorities perspectives and stakeholder needs.
• Exceptional project management skills with a focus on TA project management.
• Strong analytical problem-solving and decision-making capabilities.
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced changing environment.
• Excellent verbal interpersonal and written communication skills.
• Demonstrated outstanding level of professionalism in providing administrative support including ability to exercise good judgment discretion tact and diplomacy.
• Proficient with MS office applications (i.e. Word Excel and PowerPoint).

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: