eCommerce DevOps Engineer

Serving the needs of all families with young childrenCarters Inc. is the largest North American apparel retailer exclusively for babies and young children encompassing Carters OshKosh Bgosh Skip*Hop and Little Planet brands. Meaningful work constant learning genuine people and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carters.

HOW YOULL MAKE AN IMPACT:
Carters eCommerce DevOps Engineer is an individual contributor role. The ideal candidate is someone with a team player mindset solid background in software engineering and operation best practices for enterprise eCommerce websites powered by Salesforce Commerce Cloud (SFCC) experience on monitoring eCommerce website ecosystem health identifying and troubleshooting production issues deploying code enhancements or bug fixes and supporting new products implementation.

Primary responsibilities include:

eCommerce Platform Operations (60%)

• Technical Support: Perform bug fixes code updates optimizations and platform configurations for SFCC environments.
• Incident and Problem Management: Lead troubleshooting efforts for production issues collaborating with internal teams and vendors to identify and resolve problems promptly.
• Site Reliability: Execute daily operational routines to maintain site performance security and reliability.
• Integration Management: Develop and maintain integrations between SFCC and backend systems or third-party solutions using APIs (OCAPI/SCAPI).

Monitoring and Observability: (20%)

• Automation: Build automated tools for monitoring scaling and synchronization of SFCC environments.
• Website Optimization: Work with vendors (e.g. AWS Cloudflare) to enhance CDN functionality and improve website performance for global users.
• Observability: Design and manage monitoring systems using tools like Adobe Analytics Salesforce Reports and Splunk for proactive issue detection.

Disaster Recovery and Risk Mitigation (20%)

• Scalability and Resilience: Create disaster recovery plans and perform resilience testing during peak traffic periods.
• Cybersecurity Partnership: Collaborate with cybersecurity teams to address vulnerabilities and ensure PCI-DSS compliance.
• Participate in on-call rotations to ensure timely resolution of critical incidents and minimal customer impact.

WED LOVE TO HEAR FROM YOU IF: (REQUIREMENTS SECTION)
Must Have:

• 1-3 years of experience in Salesforce Commerce Cloud (SFCC) platform.
• 1-3 years of experience in enterprise eCommerce Website development and operations.
• Bachelors or Masters degree in Computer Science/Information Systems or Engineering.
• Ability to articulate complex solutions to Senior Managers and above.
• Demonstrated strong analytical and creative problem-solving skills.
• Detail-oriented and produces high quality work under demanding circumstances.
• Flexible to new situations and challenges.
• Go-Getter willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• Excellent organizational and time management skills including the ability to work on multiple projects at the same time.
  

Preferred Skills and Experience:

• Proficiency in platforms used for Build Testing Continuous Integration / Delivery and monitoring preferred.
• Bachelors degree in a technology or business-related area or equivalent work experience.
  

OUR TEAM MEMBERS:

Lead Courageously: Have a strong sense of personal values that align with our Company values
Collaborates Broadly: Build cooperation trust and thrive in a consensus driven environment
Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
Drive Growth: Set aggressive goals and implement plans precisely
Cultivates Innovation: Respectfully challenge the weve always done it this way mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTERS:
Career Development: Success starts from within and we have several paths from which you can choose to enhance your career evolution. From Carters University to Toastmasters to mentorship programs and more we encourage you to utilize these tools to elevate your professional prowess.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin genetics disability age veteran status or any other status protected by federal state or local law.