Business Development Team Lead

ABOUT TIDE

At Tide we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs. Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2000 employees.

Tide is rapidly growing expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

The Onboarding Team is a front-line team looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing product and the KYC Teams to ensure a seamless Onboarding experience for prospective members providing key insights to all stakeholders.

ABOUT THE ROLE

As a Business Development Team Lead you will be responsible for building and scaling a phone-based sales team focused on converting as many potential members who have expressed an interest in joining Tide and havent yet completed their application.

This is a team that already exists in the UK market and youll be supporting the current team leader driving acquisition and revenue within the team. Youre responsible for developing a team culture that demands the highest standards of excellence and continually promotes simplicity.

As a Business Development Team Lead you will:

• Work towards delivering company OKRs through setting challenging KPIs for the team to show growth youll be target-driven and motivated by driving the sale over the line

• Be responsible for listening to your teams calls and ensuring that they are of the highest quality coaching on best practices and ways for them to improve. Its important that we deliver the highest quality service to our potential members and business partners (internal & external)

• Be entrepreneurial with a data-driven mindset constantly looking for new tests you can execute to further improve your teams performance. This will involve continual review of and a desire to improve business practices and processes

• Organise the operations for your team establishing processes and building dashboards to monitor their performance

• Handle and swiftly resolve any crises or challenges that may arise maintaining team morale and focus. Youll pivot rapidly and embrace and drive change

• Drive performance across all lead types including cold leads by implementing strategies that increase engagement improve conversion and maximise value from every opportunity

• Work with internal and external stakeholders optimising workflows and process improvements to remove roadblocks for our Onboarding Agents and members:

  • Product Collaborating with our product team to provide regular member insights on the onboarding journey and identifying and suggesting changes for improvement tracking and owning these to delivery

  • KYC Working collaboratively with KYC to ensure a smooth and rapid member onboarding experience and owning any changes that are required

  • Compliance Working closely with the compliance team responsible for ensuring all your teams calls and interactions are entirely compliant always putting member experience first

  • Marketing:

    • Take a lead role in defining the GTM approach for the launch of new products. Take a consultative approach ensuring youre driving sales from all marketing lead channels and sharing useful member insights and recommendations with marketing so that their financial investment is well spent

    • Supporting our performance marketing team on new initiatives to drive signup and revenue for Tide

WHAT WE ARE LOOKING FOR

We are seeking a dynamic leader with a passion for fostering a high-energy supportive team culture. Highly data-driven and entrepreneurial you will confidently drive strategies optimize workflows and manage the team like a mini-business. Sales-oriented and target-focused youll effectively communicate your vision across the organization and maintain clear impactful documentation. With experience in telesales management and stakeholder collaboration youll prioritize customer satisfaction call quality and team success.

The ideal candidate will have:

• You have excellent written and spoken English language

• Youve spent at least three years in a sales/customer experience management/front line experience role

• You have previous experience in leading a team and managing people

• Youre comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch

• Youre organised pragmatic and capable of leading an interdisciplinary team; were after someone whos not afraid to take the initiative and remove any blockers wherever necessary. Our goal is to provide a quality leading industry service and assistance to our members that leaves them delighted

• Youre data driven and process oriented. Youre able to generate robust processes and detect patterns recognize opportunities for change and improvement of processes or established work practices

• Effective communicator both internally and externally

• Strong organisational skills with a demonstrated ability to achieve deadlines and priorities effectively.

• Possess high levels of motivation drive and strong success orientation

• Familiarity with Kustomer traditional banking and the fintech industry would be considered a plus

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
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